Summary
Overview
Work History
Education
Skills
References
Timeline
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Jojo Perez

Houston,TX

Summary

Dynamic professional with a proven track record at Amazon, excelling in interdepartmental communication and performance improvement. Skilled in order execution and problem-solving, I effectively onboarded new associates and enhanced operational efficiency. Committed to fostering a collaborative environment while achieving high standards in service and safety.

Overview

9
9
years of professional experience

Work History

FC Associate

Amazon
Houston, TX
12.2021 - Current

Flow Desk Associate

  • Communicate jams to Jam-Clear associates for FHN-Flow departments during Q3, Q4-2024, and Q1, Q2, Q3-2025.
  • Communicated MHE constraints to operational leadership during Q3, Q4 2024, and Q1, Q2, Q3 2025.
  • Communicated MHE constraints to the FHN-RME team during Q3, Q4 2024, and Q1, Q2, Q3 2025 by creating SIM-T(s) and tracking down times for MHE constraints for throughput loss for respected departments.
  • Assisted with bringing down dwell times for Q2 and Q3,- 2025 with strategic planning and teamwork skills, and coming first against other departments.

Learning Ambassador

  • Onboarded and taught manual palletizing processes and RCW4 Q4-2023, Q1, Q2-2024.
  • Assisted with recertifying Jam Clear Associates and building focus for the Jam Clear.
  • Cross-trained into RPND in Q1 2024, and assisted with staffing and recircs.
  • Cross-trained to problem solve and assisted in decreasing pile count Q2-2024.
  • Cross-trained into jam clearing Q3 2024, engaging on JAMS Q2, Q3, Q4 2024, Q1, Q2, Q3 2025.

Security Guard

Securitas Security
Houston, TX
03.2018 - 01.2019
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
  • Remained calm, assertive and mindful to think critically and problem solving during stressful situations.

Call Center Representative

Alorica
Humble, TX
01.2018 - 03.2018
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Promoted superior experience by addressing customers concerns, demonstrating empathy, and resolving problems swiftly.

Assistant Manager

Movie Tavern
Houston, TX
09.2016 - 01.2018
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in the workplace.

Education

High School Diploma -

Klein Forest High School
Klein, TX
05.2017

Skills

  • Order execution
  • Time management
  • Interdepartmental communication/ flow desk associate
  • Performance improvement/ learning ambassador
  • Problem solver
  • Basic computer skills

References

Ginger Ramon, Area Manager, Amazon, 15525 Milner Rd, Houston, TX, 77032, 346-243-8323, gingerra@amazon.com

Timeline

FC Associate

Amazon
12.2021 - Current

Security Guard

Securitas Security
03.2018 - 01.2019

Call Center Representative

Alorica
01.2018 - 03.2018

Assistant Manager

Movie Tavern
09.2016 - 01.2018

High School Diploma -

Klein Forest High School
Jojo Perez