Jokairi Paulino
Miami,FL
Summary
Experienced in customer engagement and sales strategies, leveraging extensive product knowledge and persuasive techniques to drive sales. Proven track record of building lasting customer relationships and consistently achieving sales goals. Professional automobile sales expert renowned for strong customer engagement, negotiation skills, and ability to close deals. Prioritizes team collaboration, adaptability, and delivering results. Clients can rely on personable nature and adeptness in understanding their needs, consistently providing tailored solutions.
Overview
10
10
years of professional experience
Work History
Auto Sales Associate
Car Factory Outlet
09.2024 - 03.2025
- Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
- Collaborated with finance department to secure optimal financing options for customers.
- Collaborated with the service department to address any post-sale issues or inquiries from customers.
- Partnered with management team to develop incentives that encouraged repeat business from loyal customers.
- Generated new leads through referrals and networking efforts.
- Leveraged CRM tools to manage client interactions and follow-ups effectively.
- Boosted sales revenue through effective negotiation and closing tactics.
- Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
Retail Sales Associate
T-Mobile Coconut Grove
02.2021 - 08.2024
- Helping customers find personalized devices and service plans that keep customers connected to the people and lifestyle they love, unique accessories to cutting-edge IoT devices.
- Provided personalized tech demonstrations using the latest devices from globally recognized brands.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
Waitress
Mariposa at Neiman Marcus
07.2018 - 01.2021
- Greet and seat guests, enhancing dining experience and ensuring satisfaction.
- Guide patrons through menu items, boosting customer engagement and sales.
- Communicate daily specials and ingredient details, improving guest knowledge.
- Accurately record and process orders, supporting efficient kitchen operations.
- Assist with additional tasks, contributing to a smooth and collaborative environment.
Lead Worker, Cashier, Customer Service, Food & Beverage Preparation
Dunkin' Donuts
10.2014 - 06.2018
- Ensured nightly cleaning and closing of machines and store for operational readiness.
- Prepared food and bagels for seamless store openings, enhancing morning efficiency.
- Handled register receipts accurately during closing, ensuring financial integrity.
- Delivered prompt and friendly service, boosting customer satisfaction and loyalty.
- Managed end-of-day procedures, meticulously closing the store and reconciling register receipts. Prepared fresh food items for store opening, maintaining quality standards.
Education
H.S. Diploma -
Dr. Michael Krop High School
01.2013
Skills
- Customer Service
- Communication
- Active Listening
- Teamwork
- Conflict Resolution
- Bilingual
- Cash Handling
- Sales
- Multitasking
- Problem Solving
- Attention to Detail
- Friendly and enthusiastic
- Cross-selling techniques
- Relationship building
- Appointment scheduling
- Follow-up skills
- Lead follow up
- Sales and marketing
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Auto Sales Associate
Car Factory Outlet
09.2024 - 03.2025
Retail Sales Associate
T-Mobile Coconut Grove
02.2021 - 08.2024
Waitress
Mariposa at Neiman Marcus
07.2018 - 01.2021
Lead Worker, Cashier, Customer Service, Food & Beverage Preparation
Dunkin' Donuts
10.2014 - 06.2018
H.S. Diploma -
Dr. Michael Krop High School
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