Jokayla Houston
Entry Level Business Administration
CHESAPEAKE,VA
Summary
Committed entry level Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Licensed Esthetician
ICare Esthetics LLC
Chesapeake, VA
07.2022 - 07.2022
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Demonstrated a welcoming and warm customer service experience along with strong interpersonal skills.
- Resolved customer complaints and facilitated conflict resolutions.
- Educated patients on treatment options.
- Performed consultations for patients before scheduling treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Collected and authorized payments of guests.
- Created booking website for clientele to book services with ease.
- Obtained and maintained necessary state and city businesses licenses.
Customer Service Representative
QVC Call Center
Chesapeake, United States
07.2019 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
Culinary Specialist
US Navy
02.2016 - 06.2019
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Inspected deliveries for accuracy and safety.
- Developed and actualized customer service initiatives to decrease wait times.
Education
BS Business Administration - Business Management
ECPI University
Virginia Beach, VA 07.2022 - Current
Massage Therapy - Massage Therapy
Centura College
Chesapeake, VA 02.2019 - 12.2020
Esthetics
Institute of Epidermal Cell Therapy
07.2020 - 08.2021
Skills
Customer Relationship Management
Timeline
Licensed Esthetician
ICare Esthetics LLC
07.2022 - 07.2022
BS Business Administration - Business Management
ECPI University
07.2022 - Current
Esthetics
Institute of Epidermal Cell Therapy
07.2020 - 08.2021
Customer Service Representative
QVC Call Center
07.2019 - 06.2021
Massage Therapy - Massage Therapy
Centura College
02.2019 - 12.2020
Culinary Specialist
US Navy
02.2016 - 06.2019
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