Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ysabel Santos

Apopka,FL

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Adept at completing projects with minimal supervision and known for fast typing skills and exceptional focus. Offering exceptional communication and interpersonal skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Licensed Esthetician

Reign Medical Aesthetics
03.2023 - Current
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Developed individualized, therapeutic skin care programs. Designed post-treatment at-home care products.
  • Fostered friendly, warm and exceptional customer experience.
  • Assisted manager with daily spa operations.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Scanned documents and saved in database to keep records of essential organizational information.

Legal Administrative Assistant

Robert D. Schwartz
01.2022 - 03.2023
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.

Aftercare Counselor

Palm Beach School District
09.2019 - 03.2020
  • Tutored and assisted children in small groups of individuals to help reinforce learning concepts.
  • Communicated with parents and staff to discuss activities and students' learning and behavioral problems.
  • Maintained files, records, and chronologies of entry activities regarding student profiles.

Front Desk Coordinator

Orangetheory Fitness
05.2019 - 12.2019
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Checked-in late-arrival guests, collected payments and verified membership details to maintain customer satisfaction.
  • Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.

Guest Service Agent

European Wax Center
10.2018 - 12.2019
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Associate of Science - Criminal Justice

Florida International University
12.2020

Cosmetology License - Master Aesthetician

Palm Beach State College
Lake Worth, FL
11.2020

Skills

  • Administrative Management
  • Customer Relationship Management
  • Fluent in Legal Terminology
  • Program Development
  • File Management
  • Document Preparation
  • Data accuracy
  • Meticulous attention to detail
  • Resourceful

Certification

  • Certified Skin Therapist, Dermalogica - 2020
  • Infection Control Training - Barbacide/Lucaside - 2020

Timeline

Licensed Esthetician

Reign Medical Aesthetics
03.2023 - Current

Legal Administrative Assistant

Robert D. Schwartz
01.2022 - 03.2023

Aftercare Counselor

Palm Beach School District
09.2019 - 03.2020

Front Desk Coordinator

Orangetheory Fitness
05.2019 - 12.2019

Guest Service Agent

European Wax Center
10.2018 - 12.2019

Associate of Science - Criminal Justice

Florida International University

Cosmetology License - Master Aesthetician

Palm Beach State College

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Ysabel Santos