Jokobi McConico
Converse,TX
Summary
Customer Service/Documentation Specialist 5 years Pediatric Home Service experience. Proficient in Microsoft Word formatting and document management. Familiar and comfortable with document control procedures. Excellent eye for detail and highly organized.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Documentation Specialist
Pediatric Home Service
02.2019 - Current
- Ensure accuracy of supporting documentation to meet compliance and regulatory requirements
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Collaborated with departments across the organization to address complex documentation challenges effectively.
- Promoted a culture of quality within the team by emphasizing attention to detail and adherence to established standards.
- Maintained accurate and complete medical records to comply with regulations and standards.
- Communicated with healthcare providers to clarify information and resolve issues.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
Customer Service Representative
SuperiorHealthPlan San Antonio TX
06.2018 - 12.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed approximately 30-40 calls per day.
Customer Service Specialist/Escalations Supervisor
MMC/Conduent/Direct Express
12.2016 - 07.2017
- Communicates appropriate options for resolution in a timely manner
- Disputed fraudulent/non-fraud charges for possible reimbursements
- Assisted with government benefits such as SSI, SSA, TANF, EBT, VA, Adoption and Child support applying funds to the Direct Express Debit card
- Took on escalated calls/Managed 30-40 calls per day
Lancome Counter Supervisor
Dillard's
08.2010 - 10.2014
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department
- Managed team of 4 associates in cosmetics department to achieve and maintain highest standards of customer service
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained accurate inventory and sales records for department
BCBS Representative
Blue Cross And Blue Shield
07.2017 - 12.2018
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Education
Cosmetology - Esthetics
Ogle School
San Antonio, Texas09.2023
Associate of Applied Science - Administration Office Management
Virginia College of Mobile
Mobile, AL05.2009
Skills
- Multitasking Abilities
- Log updating
- Goal Setting
- Self Motivation
- Professionalism
- Teamwork and Collaboration
- Attention to Detail
- Data logging
- Written Communication
- Organizational Skills
- Training and mentoring
- Documentation skills
- Effective Leadership
Certification
- Licensed Esthetician - 10/04/2023
Timeline
Documentation Specialist
Pediatric Home Service
02.2019 - Current
Customer Service Representative
SuperiorHealthPlan San Antonio TX
06.2018 - 12.2018
BCBS Representative
Blue Cross And Blue Shield
07.2017 - 12.2018
Customer Service Specialist/Escalations Supervisor
MMC/Conduent/Direct Express
12.2016 - 07.2017
Lancome Counter Supervisor
Dillard's
08.2010 - 10.2014
Cosmetology - Esthetics
Ogle School
Associate of Applied Science - Administration Office Management
Virginia College of Mobile
- Licensed Esthetician - 10/04/2023
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