Shing Chen
Ranson,WV
Summary
Proven Documentation Specialist with a track record of enhancing operational efficiency at DHL SameDay. Excelled in managing high-priority projects, improving document quality, and boosting bid win rates by leveraging exceptional editing and problem-solving skills. Known for reliability and adept multitasking, significantly reduced shipment delays and elevated customer satisfaction through meticulous document preparation and process optimization.
Overview
9
9
years of professional experience
Work History
Documentation Specialist
DHL SameDay
06.2015 - Current
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Provided support in proposal writing efforts leading to an increased win rate on submitted bids.
- Identified audit parameters to comply with quality standards.
- Supported company growth by assisting in the development and implementation of standard operating procedures for export documentation processes.
- Reduced shipment delays by proactively addressing potential compliance issues and resolving discrepancies in documentation.
- Facilitated smooth export operations by coordinating closely with shipping lines, freight forwarders, and customs brokers.
- Enhanced customer satisfaction with timely and accurate document preparation for international shipments.
- Assisted in the training of new team members on export documentation processes, ensuring they quickly became productive contributors to the department''s success.
Education
Bachelor of Science - International Business
West Virginia University
Morgantown, WV05-2014
Skills
- Editing and proofreading
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Team building
- Document Review
- Time management abilities
- Document Scanning
- Problem-solving aptitude
Deadline Management
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Documentation Specialist
DHL SameDay
06.2015 - Current
Bachelor of Science - International Business
West Virginia University
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