Jola Jackson
Dallas,TX
Summary
Experienced EMR/EHR Application Analyst with over six years of expertise in system implementation, user training, data entry, and go-live support, consistently delivering high-quality results. Proven ability to manage multiple projects simultaneously with minimal supervision, ensuring seamless integration and functionality. Adept at providing end-user support and ensuring regulatory compliance while specializing in healthcare IT systems integration. Proficient in Epic, Meditech, and Cerner platforms, enhancing operational efficiency and user satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Go-Live Support
Chino Valley Medical Center
11.2024 - 12.2024
- Methodist Le Bonheur Go-Live support-Memphis,Tennessee
- Clindoc/Orders
- Developed and delivered focused training sessions on Epic Clindoc for clinical staff.
- Created training materials, guides, and job aids specific to Clindoc workflows.
- Conducted both classroom and one-on-one training sessions.
- Provided refresher training and additional support, as needed, during the go-live period.
- Evaluated the effectiveness of training programs and made necessary adjustments.
- Assisting nurses with vital documents and assessments.
- Assisted nurses in scheduling patients and writing reports
Epic Ambulatory Nurse & Provider / Cadence Go-Live Support (DTW)
Henry Ford
11.2025 - 11.2025
- Provided at-the-elbow (ATE) support for nurses, providers, and front desk teams during Wave 1 Ambulatory go-live across Henry Ford clinics.
- Assisted with Cadence scheduling workflows, including appointment check-in/check-out, registration, and template navigation.
- Assisted nurses and providers in administering patient care, including medication administration and health assessments.
- Trained new nursing staff on best practices for ambulatory care delivery.
- Helped the front desk streamline appointment scheduling processes to improve patient flow efficiency.
- Collaborated with interdisciplinary teams to develop individualized care plans.
Epic Ambulatory/Cadence Go-Live Support (Wave 1)
Northwell
10.2025 - 11.2025
- Delivered at-the-elbow (ATE) support for front desk, nurses, and providers across Ambulatory clinics during Wave 1 go-live.
- Assisted front desk staff with check-in, check-out, registration, insurance verification, and appointment scheduling in Cadence.
- Supported providers with Epic Ambulatory charting, including encounter documentation, order entry, and SmartTools navigation.
- Helped clinicians create and customize SmartPhrases, QuickActions, and documentation macros to streamline patient workflows.
- Troubleshot workflow issues in real time and escalated system errors to command center when needed.
- Reinforced best practices for Ambulatory workflows, provider note efficiency, and accurate patient data capture throughout go-live.
Epic Clindoc & Orders Go-Live Support
CHRISTUS Health
02.2025 - 03.2025
- Delivered frontline elbow support for clinicians during Epic Wave 3 Big Bang go-live across multiple departments.
- Specialized in Clindoc and Orders workflows, assisting providers and nurses with documentation and order entry.
- Supported smooth transition and adoption of Epic workflows by addressing real-time issues and guiding end-users.
- Ensured minimal disruption to patient care through proactive rounding and rapid issue resolution.
Cerner Ambulatory Go-Live Support
Muson Healthcare
01.2025 - 02.2025
- Provided at-the-elbow support during Cerner ambulatory go-live.
- Assisted clinical and administrative staff with navigating the Cerner EMR interface.
- Supported documentation, scheduling, and patient workflow activities.
- Delivered one-on-one coaching and troubleshooting during the go-live period.
- Contributed to a smooth transition from legacy systems to Cerner.
Go-Live
Multicare Yakima
05.2024 - 06.2024
- Specialized in training end-users on specific Epic modules & Conducted in-depth training sessions for super users and end-users.
- Assisted with the development of training materials and documentation, Served as the primary point of contact for end-users during go-live.
Epic Inpatient (Optime/Anesthesia) Go-Live Support
Trinity Health
11.2023 - 12.2023
- Provided at-the-elbow support for nurses, care providers, and staff, guiding them through EPIC GUI navigation and processes.
- Assisted with documentation, patient scheduling, and reporting.
Cerner CPOE/ClinDoc Inpatient Go-Live Support
Northern Light Health
07.2023 - 08.2023
- Supported the transition of physicians and nurses from PowerNote to Dynamic Documentation.
- Customized auto-text tools and assisted physicians with medication requisition, order signing, and initiation.
McLeod Hospital
09.2022 - 10.2022
- Providing At-the-Elbow Support to Nurses, care providers and the support staff for the navigation and update of Epic GUI procedures and processes based on the user experience of the system.
- Assisting Nurses with vital documents and assessment.
- Assisted nurses in scheduling patients and writing reports
Clindoc Impatient
Evangelical Community Hospital
07.2022 - 08.2022
- Providing At-the-Elbow Support to Nurses, care providers and the support staff for the navigation and update of Epic GUI procedures and processes based on the user experience of the system.
- Assisting Nurses with vital documents and assessment.
- Assisted nurses in scheduling patients and writing reports
Epic Inpatient Abington Hospital
04.2022 - 05.2022
- Providing At-the-Elbow Support to Nurses, care providers and the support staff for the navigation and update of Epic GUI procedures and processes based on the user experience of the system.
- Assisting Nurses with vital documents and assessment.
- Assisted nurses in scheduling patients and writing reports
Epic ClinDoc/orders
02.2022 - 03.2022
- Provided At-the-elbow support to Nurses and providers
- Provided management support and medication reconciliation
- Added and Scheduled meds to be administered on the MAR.
- Flowsheet documentation. Blood transfusion documentation and processes.
- Assisted nurses in printing patient wristband labels and specimen labels as well as collection.
- Assisted providers in putting orders, writing H&P notes and personalization.
Epic Ambulatory
Ascension Health
11.2021 - 12.2021
- Provided At-the-elbow support to Nurses, unit techs in Level one trauma center/ Emergency department
- Provided management support and medication reconciliation
- Added and Scheduled tasks on the MAR
Epic Ambulatory
Ballard health
09.2021 - 10.2021
- Provided At-the-elbow support to Nurses and providers.
- Assisted nurses in Rooming patients, putting in lab orders and collection. POCT and external labs.
- Added and Scheduled meds on the MAR.
- Assisted in starting new encounters and signing encounters after completion.
ClinDoc Inpatient
Providence Health Santa Rosa
07.2021 - 08.2021
- Provided support to nurses with documentations, Interactive and I & O, Orders for physicians.
- Provided support to Nurses with
- Assisted nurses in placing orders and signing visits.
- Provided support to pharmacists with verifying orders, navigating order review, MAR, flowsheet, discontinuing and reordering meds, creating reports.
Cerner CPOE/ClinDoc Inpatient Support
McLeod Regional Medical Center
03.2021 - 04.2021
- Supported Physicians and nurses with transitioning from power note to Dynamic Document, Power Plan
- Assisted in customizing advanced auto-text, Pages tool
- Assisted in Med req, coached physicians when to use Sign, plan and initiate orders.
Epic ClinDoc/orders
Orlando Health
02.2021 - 03.2021
- Providers
- Provided management support and medication reconciliation
- Added and Scheduled meds to be administered on the MAR.
- Flowsheet documentation. Blood transfusion documentation and processes.
- Assisted nurses in printing patient wristband labels and specimen labels as well as collection.
- Assisted providers in putting orders, writing H&P notes and personalization.
Epic ClinDoc/orders
Luminous Health
01.2021 - 02.2021
- Providers
- Provided management support and medication reconciliation
- Added and Scheduled meds to be administered on the MAR.
- Flowsheet documentation. Blood transfusion documentation and processes.
- Assisted nurses in printing patient wristband labels and specimen labels as well as collection.
- Assisted providers in putting orders, writing H&P notes and personalization.
Trinity Go-Live Project
St Mary Medical Arts
09.2020 - 12.2020
- Assisted technicians on hyperspace flow sheet and Provided issue resolution and updates for end users, Reported progress to Team Lead and Project Manager, Escalated issues to command center as required Assisted with linking minors to guarantor coverage
- Identified issues experienced by end-users and communicated with Command Centre for resolution, Supported clinicians in navigating their clinical workflows on hyperspace
Cerner Inpatient Support Go-live
Valhalla
08.2019 - 09.2019
- Provided Go-Live support for inpatients.
- Supported Nurses clinical documentation, setting up the fetal link monitors, flow sheets, power-chart.
- Supported Doctors with Power-note, Dynamic documentation.
Epic Inpatient (Optime/Anesthesia)/Abington Hospital
Memorial Hospital
06.2019 - 07.2019
- Providing At-the-Elbow Support to Nurses, care providers and the support staff for the navigation and update of Epic GUI procedures and processes based on the user experience of the system.
- Assisting Nurses with vital documents and assessment.
- Assisted nurses in scheduling patients and writing reports.
Epic ASAP Inpatient Support
Providence St. Joseph Swedish Health
05.2019 - 06.2019
- Provided At-the-elbow support to Nurses, unit techs in Level one trauma center/ Emergency department
- Provided management support and medication reconciliation
- Added and Scheduled tasks on the MAR
Epic Willow Support
Hackensack Meridian Health
04.2019 - 05.2019
- Provided support to pharmacists on how to navigate the medication queue.
- Assisted in showing the pharmacist how to verify orders, discontinue and reorder medications.
- Trained the pharmacist on how to use regent I-vent, Check the inventory and combine medications.
- Trained the pharmacist on how to check the MAR for already administered medication for the patient.
- Trained the pharmacist on how to track dispensed medications to the nursing unit.
Education
Bachelor of Science - Economics & Education
University of Ilorin
Nigeria01.2014
Skills
- EMR/EHR Implementation and Support (EPIC, Cerner)
- Data Entry and System Updates
- End-User Support and Training
- Quality Assurance & Regulatory Compliance (HIPAA)
- System Integration & Interfaces
- Team Collaboration and Communication
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
- Go-live support experience
- Epic Go-live support
- Remote support capabilities
- Front office support
- Order support
Certification
Certified Nursing Assistant
Scrum Master
Languages
English
Full Professional
Timeline
Epic Ambulatory Nurse & Provider / Cadence Go-Live Support (DTW)
Henry Ford
11.2025 - 11.2025
Epic Ambulatory/Cadence Go-Live Support (Wave 1)
Northwell
10.2025 - 11.2025
Epic Clindoc & Orders Go-Live Support
CHRISTUS Health
02.2025 - 03.2025
Cerner Ambulatory Go-Live Support
Muson Healthcare
01.2025 - 02.2025
Go-Live Support
Chino Valley Medical Center
11.2024 - 12.2024
Go-Live
Multicare Yakima
05.2024 - 06.2024
Epic Inpatient (Optime/Anesthesia) Go-Live Support
Trinity Health
11.2023 - 12.2023
Cerner CPOE/ClinDoc Inpatient Go-Live Support
Northern Light Health
07.2023 - 08.2023
McLeod Hospital
09.2022 - 10.2022
Clindoc Impatient
Evangelical Community Hospital
07.2022 - 08.2022
Epic Inpatient Abington Hospital
04.2022 - 05.2022
Epic ClinDoc/orders
02.2022 - 03.2022
Epic Ambulatory
Ascension Health
11.2021 - 12.2021
Epic Ambulatory
Ballard health
09.2021 - 10.2021
ClinDoc Inpatient
Providence Health Santa Rosa
07.2021 - 08.2021
Cerner CPOE/ClinDoc Inpatient Support
McLeod Regional Medical Center
03.2021 - 04.2021
Epic ClinDoc/orders
Orlando Health
02.2021 - 03.2021
Epic ClinDoc/orders
Luminous Health
01.2021 - 02.2021
Trinity Go-Live Project
St Mary Medical Arts
09.2020 - 12.2020
Cerner Inpatient Support Go-live
Valhalla
08.2019 - 09.2019
Epic Inpatient (Optime/Anesthesia)/Abington Hospital
Memorial Hospital
06.2019 - 07.2019
Epic ASAP Inpatient Support
Providence St. Joseph Swedish Health
05.2019 - 06.2019
Epic Willow Support
Hackensack Meridian Health
04.2019 - 05.2019
Bachelor of Science - Economics & Education
University of Ilorin