PINNY GILDIN
Passaic,NJ
Summary
Experienced Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
DevOps Product Support Engineer
All Covered
Ramsey, NJ
01.2022 - Current
- Perform advanced product support and integration for healthcare institutions
- Compose Knowledge Base Articles to assist Service Desk with proprietary Connected Care platform issues
- Partner with team of software developers to build out document automation workflow for customers.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Managed customer relationships by delivering prompt responses to questions.
- Increased operations teams knowledge by 100%
Application Specialist
New Jersey Innovation Institute
02.2020 - Current
- Partnered with both internal and external stakeholders to develop short and long-term technical solutions, to affect outcomes and deliverables as defined by State of New Jersey and local healthcare facilities and organizations, to help drive project initiatives to completion
- Provided support to a mix of technical team members and system analysts that support the New
- Jersey Health Information Network (NJHIN) integrations, use cases, and enhanced statewide interoperability.
- increased Vital Statistics for State of NJ by 100%
Product Support Specialist
RxPx
07.2019 - 11.2019
- Performed application technical support via Atlassian Jira following ITIL service standards
- Collaborated internally with developers and product team to discuss bugs, development, and support of software products
- Troubleshooted application errors on front end backend systems with HL7 messages, research possible causes, reviewed likely contributors, and documented steps to resolution
- Liaised between internal and external stakeholders to understand application issues and provide feedback regarding the resolution of issues; escalated complex incidents to the appropriate technical resources
- Applied product knowledge to answer questions on functionality and best practices
- Created global process workflow and documented all questions, issues, and requests that arose into central Knowledge Base repository.
Application Support Analyst
VillageCare
07.2014 - 06.2019
- Researched software application products and services in support of development and purchasing efforts
- Provided support for the testing of new and existing software applications under development or consideration for purchase
- Fielded incoming problem tickets from end-users to resolve application and software issues within servers, databases, HL7 messages on backend and other mission-critical systems and escalated to other team members as needed via ServiceNow
- Prioritized, scheduled, and administered all instances where enhancements and defect resolution were required
- Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Recorded, tracked, and documented the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution in the ServiceNow system
- Communicated application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders.
- Performed preventative maintenance, including the installation of service packs to application servers
- Supported Apps: Mckesson, PeopleSoft Smartlinks, Square 9 SmartSearch Document
- Management ,Sigmacare, Homecase Homebase, eClinicalWorks
Senior Application Analyst
Mount Sinai Health System
- Lead analyst for support of Sunquest LIS system including knowledge of HL7 architecture.
- Coordinated analysis, design, development, QA testing, validation, and implementation of a variety of clinical applications.
- Monitored system performance and reported anomalies, errors, inaccuracies, or inefficiencies.
- Performed monthly system maintenance to maintain system stability and performance including Windows updates to Microsoft Windows 2008 servers.
- Trained, educated, and instructed end-users on features, operation, and usage of clinical applications.
- Assisted in the development of departmental system policies and procedures.
- Collaborated closely with laboratory staff and IT teams to provide leadership for clinical systems projects and initiatives. Projects included:
- o HIE EMR, Conversion of data from Softlab to Sunquest LIS system
- o Conversion of data from Softlab to Sunquest LIS system
- o Meaningful Use implementation and validation of downstream systems include eClinicalWorks, EPIC etc.
Clinical System Analyst
Mount Sinai Health System
05.2008 - 04.2012
- Implemented Remote/Client Systems and key liaison for users; created internal helpdesk tracking system to monitor incoming incidents
- Provided 24/7 end-user support of Softlab LIS system and customization of Softweb EMR, including troubleshooting HL7 messages on backend that feed to downstream hospital systems
- Performed validation testing and implementation testing for EPIC EMR and other downstream systems
- Licenses & Certifications
- CompTIA A+ - CompTIA
- Skills analysis
- Automation
- Computer installation
- Conversion
- Customer relations
- Database administration
- Delivery
- Document management
- Downstream
- Features
Education
Bachelor of Science - Psycholoy
Queens College
Flushing, NY 05.2005 - 10.2005
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College of The City University of New York
Brooklyn, NY 09.1992 - 06.1995
Skills
HL7undefined
Certification
CompTIA A+
Accomplished Musician
Worked as a professional saxophonist for over 20 years doing concerts, and other occassions.
Awards
- Awarded Team Award - LIS Upgrade - Mount Sinai Health System Jun 2009 Award recipient for participation systems upgrade of Laboratory Information Systems, including testing and validation, and configuration of laboratory instrumentation.
Timeline
DevOps Product Support Engineer
All Covered
01.2022 - Current
Application Specialist
New Jersey Innovation Institute
02.2020 - Current
Product Support Specialist
RxPx
07.2019 - 11.2019
Application Support Analyst
VillageCare
07.2014 - 06.2019
Clinical System Analyst
Mount Sinai Health System
05.2008 - 04.2012
Bachelor of Science - Psycholoy
Queens College
05.2005 - 10.2005
CompTIA A+
02-2005
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College of The City University of New York
09.1992 - 06.1995
Senior Application Analyst
Mount Sinai Health System
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