Jolanda Loshi
Fishkill,NY
Summary
Compassionate professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
16
16
years of professional experience
Work History
Bank Teller
Key Bank
Wappingers Falls, New York
11.2019 - 09.2023
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Maintained accurate records of all financial transactions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Opened new checking, savings and lines of credit for customer accounts.
- Prepared reports on transaction activity for management review.
Intake Specialist
Hudson Valley Mental Health
Beacon, New York
07.2016 - 11.2019
- Provided emotional support and crisis intervention to individuals in need of mental health services.
- Documented patient interactions in compliance with HIPAA requirements.
- Created a safe environment where individuals can openly express their feelings without fear of judgment or stigma.
- Established strong relationships built upon trust, respect, empathy, and compassion when working with clients.
- Actively listened to clients in order to provide support and understanding.
- Maintained accurate records of client progress and treatments.
- Answered office phone calls and emails, answering questions, and scheduling appointments with doctors.
Front Desk Host
Hyatt Hotels Corp
Fishkill, New York
02.2013 - 01.2019
- Kept records of room availability and guest accounts, manually or using computers.
- Verified accuracy of billings prior to releasing them to customers.
- Performed administrative tasks such as filing paperwork, entering data into systems, and updating records.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted customers with check-ins and check-outs, including taking payments, issuing receipts, and providing information about hotel amenities.
Recreation Therapist
Berkshire Farm Center And Services For Youth
Middletown, New York
08.2010 - 02.2013
- Provided individual and group recreational therapy interventions to clients.
- Created documentation of patient treatment plans, change in treatment, progress and outcome evaluations to facilitate record keeping objectives.
- Promoted an environment that fosters independence, creativity, and expression among clients.
- Ensured safety of all participants during therapeutic recreation sessions by following established protocols.
- Conducted activity groups focusing on areas such as stress management or relaxation techniques.
Recreation Therapist Intern
Creedmoor Psychiatric Center
Queens, New York
08.2008 - 05.2010
- Developed and implemented recreational therapy interventions for patients with a wide range of physical, cognitive, emotional, and social needs.
- Facilitated one-on-one sessions with patients to assess their abilities, interests, and goals related to recreational activities.
- Assisted in developing individual treatment plans based on assessments and evaluations of patient's abilities.
- Organized and scheduled exercise programs and recreational activities to facilitate physical and emotional health of participants.
- Assisted in designing programs that addressed the specific needs of each patient.
- Maintained accurate documentation regarding patient progress towards established goals.
Clinical Therapist Intern
Lexington Rehabilitation Center
Beacon, New York
05.2007 - 05.2010
- Provided supportive counseling services to individuals, families, and groups.
- Observed therapy sessions and documented patient progress.
- Educated patients on available community resources that may be beneficial for their recovery process.
- Developed therapeutic relationships with clients through active listening and empathetic communication skills.
- Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
- Engaged in reflective practice activities such as journaling and self-evaluation processes.
- Maintained progress notes and documentation for patient health records.
Education
Bachelor of Arts - Behavioral Sciences
St. John's University
Jamaica, NYAssociate of Arts - Behavioral Sciences
Dutchess Community College
Poughkeepsie, NYCASAC- T - Addiction Counseling
Hudson Valley Resource Training INC.
Beacon, NYSkills
- Financial transactions
- Listening and comprehension
- Customer relationship development
- Attention to detail
- Mental health support
- Client advocacy
- Self-care strategies
- Client assessment
Timeline
Bank Teller
Key Bank
11.2019 - 09.2023
Intake Specialist
Hudson Valley Mental Health
07.2016 - 11.2019
Front Desk Host
Hyatt Hotels Corp
02.2013 - 01.2019
Recreation Therapist
Berkshire Farm Center And Services For Youth
08.2010 - 02.2013
Recreation Therapist Intern
Creedmoor Psychiatric Center
08.2008 - 05.2010
Clinical Therapist Intern
Lexington Rehabilitation Center
05.2007 - 05.2010
Bachelor of Arts - Behavioral Sciences
St. John's University
Associate of Arts - Behavioral Sciences
Dutchess Community College
CASAC- T - Addiction Counseling
Hudson Valley Resource Training INC.