Jolandria Hill
AR
Summary
Tenacious Problem Solver researched and analyzed data to identify trends and improvement areas. Smart individual developed plans for implementing solutions and presented findings to stakeholders. Remained calm and poised in stressful situations.
Overview
4
4
years of professional experience
Work History
Package Problem Solver
Amazon
03.2022 - 09.2023
- Analyzed and understood situation to develop action plan.
- Defined problems to make decisions and moved forward to support quick resolution.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Employed various tools and equipment to find solutions to difficult or complex issues.
Customer Service Representative
Walmart
10.2020 - Current
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Lisa Academy West High School
Little Rock, ArkansasBachelor in Law - Law
University of Arkansas At Little Rock
Little Rock05-2026
Skills
- Quantitative skills
- Damage mediation
- Warehouse monitoring
- Account updating
- Refund management
- Staff education and training
- High-energy attitude
- In-store support
Timeline
Package Problem Solver
Amazon
03.2022 - 09.2023
Customer Service Representative
Walmart
10.2020 - Current
High School Diploma -
Lisa Academy West High School
Bachelor in Law - Law
University of Arkansas At Little Rock