Jolawnda Mcconnico
Birmingham,Al
Summary
Experienced and effective Certified Medical Assistant with strong clinical and people skills, who adapts easily to changing environments and demands. I have extensive knowledge and understanding of development factors specific to adult, pediatric, and geriatric residents. Skilled in providing refined administrative and clinical capabilities. Customer service with greeting patients, prepares patients for examination and recording patients medical information.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hibbets
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Hibbetts
09.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Mental Health Technician
Brookwood Baptist Health
03.2019 - 01.2021
- Handled customer complaints with empathy and composure.
- Processed a range of documentation and entered information into databases.
- Consistently met my short and long-term targets.
- Drew Labs and took vital signs in a timely manner.
Patient Care Aid
Companion Care
08.2015 - 02.2016
- Provided a variety of specialized services in support of the operation of the clinic, performed home management task including shopping laundry and errands, assisted a self-directing consumer with bathing, dressing and grooming and provides health care tasks, personal hygiene services, housekeeping tasks and other related support services essential to the consumers health; also, assists with transfers and ambulation including use of cane, walker, and wheelchair
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Handled customer complaints with empathy and composure.
Education
Medical Assistant -
Fortis Institute
Birmingham, AL01.2018
Cosmetology - undefined
Lawson State Community College
Birmingham, AL05.2014
Skills
- Fortis Medical Assistant Club (FMAC)
- Service excellence
- Sales proficiency
- Effective leadership
- Effective team collaboration
- Analytical problem-solving
- Dispute management
- Office administration
- Social media management
Certification
- Certified Clinical Medical Assistant (CCMA)
- BLS/CPR for Professional Rescuer- Health Care Provider
- AED (Automated External Defibrillator)
- Electronic Health Records
- Hazardous Waste Operation: for Healthcare Facilities
- Bloodborne Pathogens/Infection Control
- HIPAA Compliance
Awards
Fortis Medical Assistant Club (FMAC), Deans list, Perfect Attendance, Outstanding Performance in Customer Service
Personal Experience/ Externship
- Grandview Primary Care, Trussville, AL
- Position: Medical Assistant Specialist
- Job Description: Patient Care, Office Orders, Lab Testing, Med Administering, and Office Procedures Skills:-Medical Office Management, Medical Records Management, Data Entry, EKG, Bookkeeping & Filling, Taking Patients Vitals, Blood Draws, Patient Scheduling, Patient Education, HIPPA Knowledge, MS Office (Word, Excel, Power point & Outlook, Multi- tasking, Quick learner, Flexible, Hard worker, Responsible, Great customer service; Urinalysis, Strep, Lead, Hemoglobin, Medical Records, Venipuncture, Filling Charts, Assisting Patients, Vitals.
Timeline
Assistant Manager
Hibbets
06.2024 - Current
Sales Associate
Hibbetts
09.2023 - 06.2024
Mental Health Technician
Brookwood Baptist Health
03.2019 - 01.2021
Patient Care Aid
Companion Care
08.2015 - 02.2016
Cosmetology - undefined
Lawson State Community College
Medical Assistant -
Fortis Institute
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