Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Joleah Estorja

Carlton,OR

Summary

Dynamic and dedicated professional with a strong background in customer service at Biscuits Cafe. Proven ability to enhance guest experiences through efficient seating and effective communication. Skilled in time management and team collaboration, consistently supporting servers to maintain high satisfaction rates. Passionate about delivering exceptional service in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Hostess and Server

Biscuits Cafe
Oregon City, Oregon
10.2024 - 07.2025
  • Greeted guests warmly upon arrival and ensured a welcoming atmosphere.
  • Assisted servers by communicating guest preferences and dietary restrictions.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Assisted with taking orders and running food when necessary.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.

Food and Beverage Cashier

Tanaka
Tigard, Oregon
08.2023 - 09.2024
  • Assisted with inventory management by restocking supplies as needed.
  • Processed customer transactions accurately and efficiently using POS systems.
  • Educated customers on menu items and special promotions effectively.
  • Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
  • Demonstrated knowledge of restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, promotions.
  • Answered phone calls to assist customers with questions and orders.

BOH Line Cook

Backyard Burger
West Linn, OR
01.2022 - 07.2023
  • Prepared ingredients following standardized recipes and food safety guidelines.
  • Maintained a clean and organized workstation throughout shifts.
  • Performed opening, closing duties including setting up, breaking down workstations.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Grilled and deep fried various foods from meats to potatoes.

Education

Bachelor of Science - Nursing Science

Linfield University
McMinnville, OR
06-2029

High School Diploma -

West Linn High School
West Linn, OR
06-2025

Skills

  • Customer service
  • Time management
  • Service orientation
  • Efficient seating
  • Problem-solving
  • Team collaboration
  • Coordinating tasks
  • Server support

Certification

  • CPR Certified 2021

Languages

English
Native/ Bilingual
Spanish
Limited

Accomplishments

  • Red Cross Club 2022

References

References available upon request.

Timeline

Restaurant Hostess and Server

Biscuits Cafe
10.2024 - 07.2025

Food and Beverage Cashier

Tanaka
08.2023 - 09.2024

BOH Line Cook

Backyard Burger
01.2022 - 07.2023

Bachelor of Science - Nursing Science

Linfield University

High School Diploma -

West Linn High School

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