Jolee Terras
Nashville,TN
Summary
Supervisor with over 4 years of hands-on experience in hospitality and logistics, managing day-to-day operations across restaurants, retail, and warehouse settings. Known for keeping things running smoothly, leading teams effectively, and handling inventory and customer issues with confidence. Focused on improving workflow, speeding up service and deliveries, and creating a better overall experience that keeps customers coming back.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Host
Butchertown Hall, Mercado, Liberty Commons & Ella’s on 2nd
Nashville, TN
03.2024 - 02.2026
- Greeted and seated guests promptly to ensure positive dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted in coordinating special events, enhancing customer satisfaction.
- Collaborated with kitchen and wait staff to maintain service efficiency.
- Handled guest inquiries and complaints professionally, ensuring resolution satisfaction.
- Developed rapport with regular guests, contributing to a welcoming atmosphere.
Manager / Package Handler
FedEx
Nashville, TN
01.2022 - 10.2025
- Supervise warehouse operations, ensuring optimal efficiency and organization for timely deliveries.
- Implement precise sorting, scanning, and labeling processes to reduce errors and enhance delivery speed.
- Conduct regular equipment inspections and report maintenance needs to ensure safe and efficient operations.
- Oversee machinery operation, facilitating smooth and efficient package movement within the warehouse.
Retail/Box Office
Chiefs on Broadway
Nashville
03.2024 - 07.2024
- Manage retail and box office operations, ensuring efficient customer service and ticket sales.
- Implement strategies that boost ticket sales, resulting in measurable revenue growth.
- Resolve customer complaints promptly, improving overall customer experience.
Bartender/Server
The Upper Deck
Portage Lakes, OH
01.2022 - 10.2023
- Develop and maintain strong relationships with regular customers, ensuring their satisfaction and repeat business.
- Provide exceptional customer service by engaging with patrons, anticipating their needs, and ensuring a positive and enjoyable experience at The Upper Deck.
- Collaborate with kitchen staff to ensure timely and accurate delivery of food orders to customers.
- Create and maintain a visually appealing and organized bar area, ensuring that all supplies and equipment are well-stocked and easily accessible for efficient service.
- Create customized drink menus based on customer preferences and popular trends in the market.
Concession Supervisor
Blossom/Legends
Cuyahoga Falls, OH
01.2022 - 10.2023
- Responsible for overseeing concession operations and ensuring customer satisfaction.
- Managed a team of employees and maintained inventory levels.
- Worked in a fast-paced and creative environment.
- Implement innovative strategies to increase concession sales and revenue.
Bartender/Barback
Topgolf
Independence, OH
01.2021 - 01.2022
- Responsible for providing excellent customer service and ensuring the smooth operation of the bar.
- Assisted with bar setup and breakdown, restocked supplies, and prepared and served drinks.
- Collaborated with team members to create a positive and enjoyable experience for guests.
- Develop and maintain extensive knowledge of the bar's drink menu, including specialty cocktails, craft beers, and wine selection, in order to make recommendations to customers and provide a memorable experience.
- Conduct regular inventory checks to ensure an adequate supply of beverages and bar supplies at all times.
FOH
TaDa! Catering
Los Angeles, CA
10.2016 - 04.2020
- Ensure exceptional customer service by providing prompt and friendly assistance to guests during events.
- Coordinate with clients to understand their event requirements and provide customized catering solutions.
- Coordinate with event planners to determine the specific needs and requirements for each catering event and ensure they are met.
- Ensure efficient communication and coordination between front-of-house staff and kitchen staff to ensure smooth execution of catering events.
- Collaborate with the kitchen team to ensure timely delivery of food and maintain quality standards.
VIP Coordinator
Global Merchandise
Los Angeles, CA
02.2019 - 11.2019
- Coordinate VIP events, ensuring personalized experiences and seamless service for high-profile clients.
- Manage VIP logistics, addressing concerns promptly to enhance client satisfaction and event success.
- Identify new partnerships to elevate VIP event exclusivity and client engagement.
- Guide VIPs through venues, providing expert assistance on logistics and amenities.
- Oversee VIP experiences, ensuring efficient service and resolving any issues swiftly.
Education
Music Business Classes - undefined
Berklee College of Music
High School Graduate - undefined
Shasta Secondary Home School
Redding, CASkills
- Team Leadership
- Conflict Resolution
- Inventory Management
- Operational Efficiency
- Customer Retention
- Training Development
Certification
Aug 2024 – 2029 Certification, TNABC
Timeline
Host
Butchertown Hall, Mercado, Liberty Commons & Ella’s on 2nd
03.2024 - 02.2026
Retail/Box Office
Chiefs on Broadway
03.2024 - 07.2024
Manager / Package Handler
FedEx
01.2022 - 10.2025
Bartender/Server
The Upper Deck
01.2022 - 10.2023
Concession Supervisor
Blossom/Legends
01.2022 - 10.2023
Bartender/Barback
Topgolf
01.2021 - 01.2022
VIP Coordinator
Global Merchandise
02.2019 - 11.2019
FOH
TaDa! Catering
10.2016 - 04.2020
Music Business Classes - undefined
Berklee College of Music
High School Graduate - undefined
Shasta Secondary Home School