- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Animal Welfare Advocacy
JoLee Grandy Hall
Batesburg,SC
Summary
Seasoned cosmetologist with 24 years of experience in diverse aspects of business management, client relations, and service delivery. Adept at running a successful business, managing teams, and implementing innovative solutions to enhance customer satisfaction. Seeking to leverage my extensive background in a new career field to contribute my love of working with the public and giving back to the community.
Overview
24
24
years of professional experience
Work History
Cosmetologist Salon Owner
Traditions Family Haircare
03.2018 - 01.2022
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
Cosmetologist
Sassy Scissors Family Haircare
03.2005 - 01.2018
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Cosmetologist
Blades Hair Salon
06.1998 - 03.2005
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Education
Associate Degree - Criminal Justice
Liberty University
12-2026
Cosmetologist License - Cosmetologist
Columbia Beauty School
West Columbia, SC06-1998
High School Diploma -
Batesburg-Leesville High School
Batesburg, SC06-1997
Skills
Business Management
Client Relations
Team Leadership and Development
Sales and Marketing
Creative Problem Solving
Customer Service Excellence
Communication and Interpersonal Skills
Mechanically Inclined
Adept at identifying issues before they become major problems
Interests
Timeline
Cosmetologist Salon Owner
Traditions Family Haircare
03.2018 - 01.2022
Cosmetologist
Sassy Scissors Family Haircare
03.2005 - 01.2018
Cosmetologist
Blades Hair Salon
06.1998 - 03.2005
Associate Degree - Criminal Justice
Liberty University
Cosmetologist License - Cosmetologist
Columbia Beauty School
High School Diploma -
Batesburg-Leesville High School
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