Summary
Overview
Work History
Skills
Timeline
Generic

Joleen Gonzales

San Antonio,TX

Summary

Strong leader and problem-solver dedicated. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Manager

Wendys Fast Food
08.2024 - Current
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained team members on food safety protocols and operational procedures.
  • Implemented inventory management practices to reduce waste and optimize stock levels.
  • Conducted regular performance evaluations to enhance staff productivity and morale.

Customer Service Representative

CNet Technologies
02.2022 - 07.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Developed and maintained comprehensive knowledge of product offerings and services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Documentation and reporting

Timeline

Manager

Wendys Fast Food
08.2024 - Current

Customer Service Representative

CNet Technologies
02.2022 - 07.2024