Joleen Gonzales
San Antonio,TX
Summary
Strong leader and problem-solver dedicated. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Manager
Wendys Fast Food
08.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained team members on food safety protocols and operational procedures.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Conducted regular performance evaluations to enhance staff productivity and morale.
Customer Service Representative
CNet Technologies
02.2022 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed and maintained comprehensive knowledge of product offerings and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
Timeline
Manager
Wendys Fast Food
08.2024 - Current
Customer Service Representative
CNet Technologies
02.2022 - 07.2024