Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joleen Kroening

Bowler,WI

Summary

Driven professional with a history at Stockbridge-Munsee Community, adept in client relationship building and exceptional communication. Excelled in high-pressure situations, ensuring seamless care transitions and fostering self-sufficiency among diverse clients. Demonstrated ability to multitask and manage complaints effectively, contributing to positive outcomes and enhanced client services.

Overview

19
19
years of professional experience

Work History

Client Services Advocate

Stockbridge-Munsee Community
07.2022 - Current

- Working with Domestic Violence, Sexual Assault and Low-Income clients within my service area.


- Responsible for placing homeless clients in homeless shelter as well as doing weekly checks and providing case plans.


- Working with different programs to provide the best services for the clients to help them become self-sufficient.


- Reviewing Client Service Requests that help provide the needs of the clients.

EMT-Basic/First Responder

Stockbridge-Munsee Community
05.2013 - Current
  • Facilitated seamless handoffs to higher level of care, documentation and verbal reports of patient care provided during transition.
  • Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
  • Assisted ambulance personnel with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.

Occupational Health Assistant

Stockbridge-Munsee Community
11.2005 - 07.2022
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted potential employees in with friendliness and professionalism.
  • Answered incoming phone calls, data entry, administered drug tests and Covid tests to pre-employments and current employees.
  • Worked closely with departments when on the the job injuries/incidents happened.

Education

High School Diploma -

Bowler High School
Bowler, WI

EMT-Basic -

Northcentral Technical College
Wausau, WI
12.2013

Skills

  • Client Relationship Building
  • Exceptional communication
  • Complaint Handling
  • Manages stressful situations very well

Timeline

Client Services Advocate

Stockbridge-Munsee Community
07.2022 - Current

EMT-Basic/First Responder

Stockbridge-Munsee Community
05.2013 - Current

Occupational Health Assistant

Stockbridge-Munsee Community
11.2005 - 07.2022

High School Diploma -

Bowler High School

EMT-Basic -

Northcentral Technical College
Joleen Kroening