JOLEENA DOWNES
McKeesport
Overview
3
3
years of professional experience
Work History
CSR
Dollar Energy Fund
Pittsburgh, PA
01.2024 - Current
- Provided customer service support to customers over the phone.
- Performed account maintenance activities such as updating client information in databases.
- Documented all conversations with customers in CRM software according to company standards.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
PARAEDUCATOR
Gateway School District
Monroeville, Pa
06.2023 - 01.2024
- Provide academic and behavioral support to students with special needs, including those with autism and ADHD
- Collaborate with teachers to develop and implement individualized education plans for students
- Lead classroom activities and facilitate small group instruction to support student learning
- Assist students with daily tasks, including classroom organization, homework completion, and social skills development.
- Offered students personalized educational, behavioral and emotional support.
Timeline
CSR
Dollar Energy Fund
01.2024 - Current
PARAEDUCATOR
Gateway School District
06.2023 - 01.2024