Overview
Work History
Timeline
Generic

JOLEENA DOWNES

McKeesport

Overview

3
3
years of professional experience

Work History

CSR

Dollar Energy Fund
01.2024 - Current
  • Provided customer service support to customers over the phone.
  • Performed account maintenance activities such as updating client information in databases.
  • Documented all conversations with customers in CRM software according to company standards.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.

PARAEDUCATOR

Gateway School District
06.2023 - 01.2024
  • Provide academic and behavioral support to students with special needs, including those with autism and ADHD
  • Collaborate with teachers to develop and implement individualized education plans for students
  • Lead classroom activities and facilitate small group instruction to support student learning
  • Assist students with daily tasks, including classroom organization, homework completion, and social skills development.
  • Offered students personalized educational, behavioral and emotional support.

Timeline

CSR

Dollar Energy Fund
01.2024 - Current

PARAEDUCATOR

Gateway School District
06.2023 - 01.2024
JOLEENA DOWNES