Jolene Carrillo
West Haven,UT
Summary
Dynamic General Manager with proven expertise in operations management, employee development, and problem resolution. Committed to driving efficiency and customer satisfaction through strategic performance analysis and team leadership.
Overview
23
23
years of professional experience
Work History
General Manager
American Eagle
Murray, UT
10.2017 - Current
- Analyzed store performance metrics and developed operational strategies to boost efficiency and ensure customer satisfaction.
- Led operational strategies to enhance store performance and customer satisfaction.
- Streamlined inventory management processes to enhance accuracy and efficiency.
- Designed and implemented training programs aimed at fostering employee growth and promoting a culture of excellence.
- Analyzed operational data to implement decision-making practices that streamline workflows and boost efficiency.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Old Navy
Ogden, UT
09.2002 - 10.2017
- Led operational strategies to enhance store performance and customer satisfaction.
- Optimized inventory management processes, reducing stock discrepancies and improving turnover rates.
- Directed team training programs, fostering employee development and promoting a high-performance culture.
- Implemented data-driven decision-making practices to streamline operations and increase efficiency.
Education
No Degree - Sociology
Weber State University
Ogden, UTSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Sales analysis
- Staffing
- Employee development
- Customer relationship management
Accomplishments
- Collaborated with team of 70 in the development of Tuscon, Arizona remodel.
- Achieved +15% Comp by completing Fashion Place Remodel with accuracy and efficiency.
- Developed and Promoted Many Leaders Internal and External
- Continued to deliver highest Volume Comps year after year
- Many Relationships fostered with guests through exceptional customer service
Gold Program
The GOLD PROGRAM was for high level leaders who had achieved operational excellence year after year all while developing/promoting leaders within company. Only 10 out of 200 applicants were chosen. This was a year of networking and collaborating with Leaders from across the organization. We focused on a number of topics from Critical Conversations to Driving Business through Analytics Reports. Only 5 leaders made it through the entire process as there were specific timelines for projects and events that were due during peak times. I was honored to be a part of this program and to have graduated!
Timeline
General Manager
American Eagle
10.2017 - Current
General Manager
Old Navy
09.2002 - 10.2017
No Degree - Sociology
Weber State University