Jolene Chance
Wewahitchka
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality and food service industries, notably at The View. Excelled in team collaboration and customer service, significantly enhancing customer satisfaction and operational efficiency. Demonstrated expertise in food safety and sanitation, alongside a proven ability to creatively solve problems and improve service delivery.
I am a cleaning fanatic, I take cleanliness very seriously. I need a change from cooking.
I loved my housekeeping job and believe this is the perfect change for me
Overview
2025
2025
years of professional experience
Work History
Baker
Sweet Bunz
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Created appealing displays to showcase products in bakery.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Increased customer satisfaction with friendly and efficient service.
Chef
The View
06.2024 - 02.2025
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Developed signature dish that became bestseller, combining innovative flavors with classic techniques.
- Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
Housekeeper
The Grand Casino
01.2011 - 02.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Education
High School Diploma - General Studies
Tate High
Pensacola, FL06.1998
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Cleanliness standards
- Time management
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Physical stamina
- Solid problem solver
- Teamwork and collaboration
- Reliable and responsible
- Team cooperation
- Multitasking
- Clear communication
- Organizational skills
- Critical thinking
- Active learning
- Multitasking Abilities
- Decision-making
- Excellent communication
- Task prioritization
Timeline
Chef
The View
06.2024 - 02.2025
Housekeeper
The Grand Casino
01.2011 - 02.2013
Baker
Sweet Bunz
High School Diploma - General Studies
Tate High
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