Jolene Clary
Springfield,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Security Guard/ Fill in Supervisor
Genric Security
Marysville, OH
01.2022 - Current
- Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Provided exceptional customer service by addressing visitor and delivery drivers questions or concerns in a friendly and professional manner.
- Promoted workplace safety through regular inspections of facilities for hazards or potential issues requiring attention or repair.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Assisted in training new guards on company procedures, site-specific protocols, and effective security practices.
- Investigated suspicious activities and persons to maintain security of premises.
- Maintained accurate records of visitors, deliveries, and other activities for easy reference in case of security breaches or investigations.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
Warehouse Packer
Amazon
West Jefferson, OH
05.2020 - Current
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Inspector in Quality Assurance and Quality Control
Nissin
Marysville, OH
08.2019 - 02.2020
- Enhanced product quality by implementing rigorous inspection processes and utilizing specialized equipment for accurate measurements.
- Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.
- Improved customer satisfaction ratings by ensuring the delivery of high-quality products through consistent adherence to quality control standards.
- Streamlined inspection processes, optimizing efficiency and reducing turnaround times for product approval.
- Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
Manager Trainee
Hertz Car Rental
Columbus, OH
11.2018 - 08.2019
- Enhanced team performance by implementing effective training and development programs for Manager Trainees.
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Achieved significant cost savings by optimizing resource allocation and closely monitoring budgetary constraints.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Certificate of Completion - Early Childhood Education
Ohio Hi-Point Adult And Continuing Education
Bellefontaine, OH05.2013
High School Diploma -
Benjamin Logan High School
Bellefontaine, OH05.2013
Skills
- Office Management
- Telephone Skills
- Scheduling Appointments
- Data Inputting
- Greeting and Seating Clients
- Time Management
- Recordkeeping
- Clerical Support
Timeline
Security Guard/ Fill in Supervisor
Genric Security
01.2022 - Current
Warehouse Packer
Amazon
05.2020 - Current
Inspector in Quality Assurance and Quality Control
Nissin
08.2019 - 02.2020
Manager Trainee
Hertz Car Rental
11.2018 - 08.2019
Certificate of Completion - Early Childhood Education
Ohio Hi-Point Adult And Continuing Education
High School Diploma -
Benjamin Logan High School