Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jolene Alsager

Omaha,Nebraska

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Energetic and dedicated social professional with problem solving and decision making abilities. Seeking career advancement and a challenging work environment as a social services supervisor within the department.

Overview

3
3
years of professional experience

Work History

Social Services Worker

Department of Health and Human Services
Omaha, NE
02.2023 - Current
  • Determined eligibility for assistance by reviewing applications and collecting, updating, and verifying client information.
  • Ensured adherence to productivity goals, resulting in the timely completion of tasks with a focus on accuracy and efficiency.
  • Sought to maintain complete accuracy and efficiency in daily tasks by reviewing policy guides and procedures for relevant updates.
  • Engaged in volunteering activities at nearby community outreach facilities.

Treatment Coordinator

Capehart Family Dentistry
Bellevue, NE
05.2021 - 02.2023
  • Managed expectations by clarifying needs, identifying options and recommending products/services.
  • Maintained a track record of consistently meeting or surpassing call speed, accuracy, and volume benchmarks.
  • Recorded customer conversations to keep track of inquiries, concerns, and resolutions.
  • Evaluated customer account details to pinpoint current concerns and potential fixes.
  • Performed call screening and processing duties on a daily basis, utilizing call management system and web-based communications.

Education

Some College (No Degree) - General Studies

Metropolitan Community College
Omaha, NE

Skills

  • Excellent Communication
  • Problem-solving abilities
  • Adaptability
  • Time management abilities
  • Self Motivation
  • Case Documentation
  • Task Prioritization
  • Goal oriented

Timeline

Social Services Worker

Department of Health and Human Services
02.2023 - Current

Treatment Coordinator

Capehart Family Dentistry
05.2021 - 02.2023

Some College (No Degree) - General Studies

Metropolitan Community College

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Jolene Alsager