Jolene Everham
Ferris State University
Marquette,MI
6
years of professional experience
Dedicated professional with a strong background in training and customer service. Proven adaptability and problem-solving skills contribute to operational efficiency and team collaboration.
Work History
Desk Service Assistant
6 Months- Trained new staff on help desk procedures
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Shift Leader
5 Years 10 Months- Supervised daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored team members on operational procedures and customer service best practices.
- Managed inventory levels, minimizing waste through efficient stock rotation techniques.
- Collaborated with management to implement promotional campaigns, enhancing customer engagement and sales.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Waitress /Restaurant Hostess
2 Months- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed order accuracy and efficiency during high-volume shifts.
- Handled cash transactions accurately and processed payments efficiently.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to streamline food preparation processes.
Education
High School Diploma
Skills
Customer service
Training and mentoring
Cash handling
Cleaning and sanitizing
Time management skills
Work ethic
Conflict resolution
Time management
Point of sale management
Health compliance adherence
Verbal and written communication
Empathy and patience
Timeline
Desk Service Assistant
Ferris State University
11.2025 - 05.2026Read More
Waitress /Restaurant Hostess
Main Street Pizza
09.2023 - 11.2023Read More
Shift Leader
Dairy Queen Grill & Chill
01.2020 - 11.2025Read More
Tawas Area High School
High School Diploma
Read More