Jolene Eves
Palatine,IL
Summary
Committed and motivated team player with exceptional customer service skills. Strong work ethic, quick learner, who is capable of multitasking. Good working relationships with a range of various individuals. Great social, customer service, leadership and organizational skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Safeway Transportation
Elk Grove Village, IL
10.2024 - Current
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Traveled to over Number locations per week to manage each store and perform reviews of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Enhanced team productivity and morale with targeted leadership development programs.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager of Operations
Safeway Transportation
07.2022 - 10.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased employee retention rate by creating professional development programs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Dispatcher/Router
First Student
Wheeling, IL
01.2017 - 2022
- Maintains office and with excellent leadership, Problem solving abilities, and critical thinking skills, adjusting routes and prioritizing issues. Excellent multi-tasking and organizational skills.
- Customer Service oriented
- Accurate and detailed
- Works well under pressure
- Professional phone etiquette
- Excellent communication skills
- Documented all changes in computer daily
- Checked that each scheduled route was appropriately covered by drivers
- Created routes and optimized plans for traffic, road conditions and other factors
Bus Driver
First Student Transportation
Wheeling, IL
01.2016 - 01.2017
- Provided safe courteous and comfortable transportation for children to and from school for 19 years. Complied with federally authorized worldwide precautions and safety guidelines.
- Maintain driving record with no reportable incidents
- Follow state childcare regulations, stayed complaint
- Maintain up-to-date transportation logs
- Stay on schedule when dropping of and picking up children
Secretary
American College Testing
Lincolnshire, IL
01.1996 - 01.1997
- Maintains office and clerical, reception, and office support functions. Maintain confidentiality of records relation to students.
- Maintain accurate records and keep up to date
- Be prompt, organized and efficient
- Answering phones, data entry and other office duties
- Attending meetings
Education
GED - undefined
Certification - clerical field
College of Lake County
01.1995
Skills
- Communication Skills
- Dependable
- Multitasking
- Computer Skills
- Team Player
Certification
Commercial Driver's License (CDL) CLASS B Air Brakes
Timeline
Regional Operations Manager
Safeway Transportation
10.2024 - Current
General Manager of Operations
Safeway Transportation
07.2022 - 10.2024
Dispatcher/Router
First Student
01.2017 - 2022
Bus Driver
First Student Transportation
01.2016 - 01.2017
Secretary
American College Testing
01.1996 - 01.1997
GED - undefined
Certification - clerical field
College of Lake County