Jolene Levi
Burnsville,MN
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction and loyalty. Strong communication and problem-solving skills, adept at managing multiple tasks efficiently. Proven ability to enhance operational processes, significantly improving the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
MSP Plumbing, Heating, and Air
Woodbury, Minnesota
01.2025 - Current
- Provided comprehensive customer service for inquiries, complaints, billing, and technical support, ensuring timely resolutions.
- Resolved customer concerns promptly by utilizing effective problem-solving skills, improving overall customer experience.
- Managed inbound calls, efficiently addressing customer inquiries to enhance satisfaction.
- Handled incoming calls and directed callers to appropriate departments or employees.
- Scheduled and confirmed appointments to optimize workflow.
- Assisted in training new staff on scheduling processes and software tools.
Customer Service Representative
Paper Roll Products
Eagan, Minnesota
06.2023 - 02.2025
- Responded to customer inquiries via phone, delivering accurate information and resolving issues.
- Assisted customers in placing orders, ensuring accurate fulfillment with attention to detail.
- Managed customer accounts by overseeing order entry and tracking to ensure timely processing.
Target Associate
Target
Faribault, USA
03.2019 - 01.2023
- Arrange and stock new merchandise following placement directions.
- Train and mentor new associates on receiving, picking, and packing functions and report progress to supervisor.
- Answer customer questions and provide store information via phone and in person.
- Retain product, service, and company policy knowledge to serve as a resource for both coworkers and customers.
Education
High School Diploma -
Zumbrota-Mazeppa Senior High School
Zumbrota, MN06-2017
Associate of Arts - Psychology
South Central College
Mankato, MNSkills
- Customer service excellence
- Complaint resolution
- Call handling
- Customer account management
- Appointment scheduling
- Attention to detail
- Critical thinking
- Time management
- Verbal and written communication
- Microsoft products proficiency
- Professionalism
- Positive demeanor
- Strong work ethic
Timeline
Customer Service Representative
MSP Plumbing, Heating, and Air
01.2025 - Current
Customer Service Representative
Paper Roll Products
06.2023 - 02.2025
Target Associate
Target
03.2019 - 01.2023
High School Diploma -
Zumbrota-Mazeppa Senior High School
Associate of Arts - Psychology
South Central College