Jolene Morgan
Luck,WI
Summary
Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
Overview
12
12
years of professional experience
Work History
Housekeeper
St Croix Casino Turtle Lake
Turtle Lake, WI
12.2023 - Current
- Sanitized all areas of the hotel lobby and public restrooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Elderly Caregiver
St Croix Tribal
Webster, WI
01.2023 - 11.2023
- Responded quickly in emergency situations in a calm manner.
- Provided emotional support during end-of-life transitions.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Transported clients to doctor appointments or other necessary outings.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
- Maintained accurate records of services provided for each client.
- Administered medications according to physician instructions.
- Developed strong relationships with clients based on trust and respect.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Respected the privacy, dignity and confidentiality of each client served.
- Provided companionship and emotional support to elderly clients.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
House Cleaner
Self Employed Services
Saint Paul, MN
01.2012 - 11.2022
- Cleaned homes following specific and detailed protocols and requests.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
Certificate - Microsoft Excel, Word, PowerPoint, Outlook
Saint Paul College - A Community And Technical College
Saint Paul, MN01-2012
Skills
- Customer service-focused
- Exceptional time management
- Focused and detail-oriented
- Hospitality background
- Residential Cleaning
- Hardworking
Timeline
Housekeeper
St Croix Casino Turtle Lake
12.2023 - Current
Elderly Caregiver
St Croix Tribal
01.2023 - 11.2023
House Cleaner
Self Employed Services
01.2012 - 11.2022
Certificate - Microsoft Excel, Word, PowerPoint, Outlook
Saint Paul College - A Community And Technical College
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