Jolene Schultz

• Facilitated food preparation and presentation for catering events.
• Provided outstanding customer service to clients and guests during events.
• Oversaw cleanliness and organization of kitchen and dining areas.
• Facilitated collaboration among team members to guarantee timely service execution.
• Oversaw setup and dismantling of catering equipment for diverse events.
• Responded swiftly to evolving event requirements and guest expectations.
• Delivered exceptional service in high-pressure environments to ensure seamless event operations.
• Ensured cleanliness and organization of workspaces in compliance with stringent health standards.
• Facilitated appetizer service, entree delivery, and beverage replenishment for banquet guests.
• Adapted catering services to meet diverse client needs, ranging from intimate gatherings to large corporate events.
• Facilitated successful events by configuring venue spaces to meet client specifications.
• Implemented safe food handling practices by adhering to established guidelines and procedures.
• Assisted chefs in food preparation and presentation for events, ensuring meticulous attention to detail.
• Organized table settings by arranging napkins and utensils, replenishing condiments, and executing preliminary tasks.

•Executed sales strategies to promote fragrances through active customer engagement.

•Provided tailored scent recommendations to enhance customer experience.

•Facilitated education for customers and employees on fragrance notes and scent profiles.

•Assisted in distributing fragrance samples to customers. Supported promotional events by providing fragrance samples to enhance customer experience.

•Oversaw maintenance and organization of product displays to enhance visual appeal.

•Achieved and exceeded sales goals through strategic planning and execution.

•Delivered exceptional service to enhance customer satisfaction.

•Executed upselling strategies to drive daily and monthly sales performance.

• Facilitated guest arrivals, ensuring positive first impressions and seamless entry experiences.
• Oversaw reservations and seating arrangements to enhance guest flow and reduce wait times.
• Facilitated collaboration between kitchen and serving staff to enhance food delivery and service efficiency.
• Addressed guest inquiries and concerns promptly to elevate customer satisfaction.
• Facilitated training for new hosts, promoting a collaborative team environment.
• Ensured cleanliness and organization of front-of-house areas to enhance visual appeal.
• Navigated high-pressure situations with composure while managing large parties and unexpected events during peak shifts.
• Addressed customer inquiries regarding operational hours, seating arrangements, and menu details.
• Facilitated customer reservations and to-go orders via phone. Addressed customer inquiries and communicated accurate wait times.
• Delivered exceptional customer service by actively listening to guest needs and swiftly resolving concerns.
• Facilitated support for servers, food runners, and bussers to ensure a pristine dining environment for guests.
• Facilitated team success by fostering effective communication and collaboration with coworkers and management.
• Optimized restaurant efficiency by managing an organized host stand, including menus, reservation logs, and seating charts.
• Managed reservation system by efficiently handling phone and walk-in requests to optimize scheduling and kitchen output.
• Oversaw seating area and conducted regular restroom inspections to ensure cleanliness.
• Oversaw reservation management to optimize guest accommodation and minimize wait times.
• Ensured adherence to company standards and policies, fostering a positive reputation among guests and peers.
• Executed daily side work and opening and closing duties with precision.
• Executed server backup procedures by verifying table integrity and retrieving items for guest access.

•Implemented stringent security protocols during opening procedures.

•Assisted in conducting morning audits for case verification. Supported setup of showcases for effective presentation. Facilitated accurate counting processes.

•Assisted with fulfillment tasks including picking, packing, and shipping orders. •Supported buy online, pickup in store (BOPS) operations to enhance customer service.

•Maintained cleanliness and organization within department. Supported security measures to protect assets. Assisted in presenting a professional environment.

•Assisted customers with repair follow-ups. •Supported sales efforts by providing product information and recommendations.

•Executed processing of merchandising returns and transfers to optimize inventory management.

•Facilitated sales transactions by managing markups and markdowns. Assisted in maintaining effective signage for product displays. Supported team efforts in achieving sales goals through accurate transaction handling.

• Enhanced overall sales team performance by implementing innovative sales strategies.
• Drove sales growth through implementation of effective sales strategies and cultivation of strong customer relationships.
• Implemented effective sales and communication strategies to drive revenue growth.
• Facilitated pre-sales technical consultations, showcasing product capabilities to potential customers.
• Executed special events and promotions to enhance sales performance.
• Cultivated customer engagement and fostered strong relationships to enhance loyalty.
• Ensured maintenance of visually appealing, organized, and hazard-free displays.
• Participated in comprehensive product training sessions to enhance product knowledge.
• Executed transaction processing at point of sale system with precision.
• Oversaw development and management of client booklet to enhance client engagement.
• Demonstrated exceptional counter service and communication abilities to enhance customer interactions.
• Showcased and marketed fragrance collections to enhance brand visibility.