Jolene Williams

• Meet and exceed monthly sales and productivity standards by a minimum of 25%
• Greet clients in and demonstrate in-depth knowledge of products and services to customers while guiding them through the selection of furniture.
• Prepare and present floor plans, furniture layout suggestions and pricing to clients.
• Perform pro-active and consistent follow up with all guests before and after the sale.
• Responsible for all aspects of the sale from prospecting through closing and account management.
• Responsible for the development of commercial sales opportunities. The most recent project was The Whirlpool Housing Development in Benton Harbor.
• Community outreach and social media manager.

Provide leadership, management and supervision in all aspects of managing a Pier1 store.

• Recruit, screen, interview, evaluate and hire qualified candidates.
• Oversee, train and encourage associates, promoting a culture of efficiency and performance.
• Coach motivate and develop the store team to maximize customer service and sales.
• Create work schedules according to sales volume and number of employees.
• Determine the techniques to be used in merchandise management, stockroom organization, and the flow of damaged and out of season merchandise.
• Maintain price integrity and accuracy of store inventory.
• Plan and manage the effective use of visual presentation tools and resources to provide a pleasant shopping experience, and ensures great customer service and drives sales.
• Utilize a knowledge of the stores customer base, traffic patterns, market and competition to grow sales.
• Plan and manage the execution of event prep.

• Serve as a leader, coach and Manager on Duty for customer experience behaviors
• Assist Store Manager in the development and training of associates; keeping the team informed and focused through continuous communication, reinforcement and feedback in the absence of the Store Manager
• Accountable for KPI results and keep the team informed of KPI opportunities, including coaching behaviors that drive results
• Perform opening and closing procedures in a timely, accurate manner, including taking deposits to the bank
• Responsible for executing all visual merchandising procedures that inspire customers and drive sales
• Ensure efficient freight processing procedures are being followed
• Create a customer experience that drives sales, loyalty and passion for our brand

• Interacted with job seekers in the Kinexus Training Center, over the phone and by e-mail to provide customer service and career development opportunities
• Ensured quality connections were made between businesses seeking qualified workers and individuals seeking gainful employment by assessing and evaluating talent in alignment with high demand sectors
• Developed and implemented courses of action for job seekers to include employment and training plans based on assessment and evaluation of job seeker goals, objectives and relevant labor market data
• Assisted clients with job search and job readiness activities including career exploration, academic assessments, and development of critical soft skills such as resume, cover letters, interviewing, job placement and retention
• Maintained and updated detailed, comprehensive records related to services for job seekers, job seeker interactions and progress in individual case files
• Performed job retention and follow-up services to ensure customer satisfaction and performance standards are exceeded
• Participated in weekly team meetings to discuss performance strategies, goals, policies, and process improvements