Jolene Yazzie
Mesa,AZ
Summary
Dynamic Customer Service Manager with a proven track record at McDonald's, excelling in problem-solving and team leadership. Enhanced customer satisfaction through effective training and mentoring, while reducing complaints significantly. Skilled in Microsoft Office and dedicated to maintaining high service standards, fostering a collaborative environment that drives results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Laborer
Shiftsmart
06.2025 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Performed quality checks on products and materials to identify any defects.
- Improved worksite safety by consistently adhering to established protocols and regulations.
Driver for Lyft
Lyft Driver Hub
03.2023 - 06.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Production, Packaging, Assembly
Good Health Supplements
02.2021 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Manager
McDonald's Fast Food Restaurant
08.2008 - 05.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Customer Service
McDonald's
02.2003 - 06.2007
- Enhanced customer service by promptly addressing inquiries and concerns.
- Provided exceptional customer service, addressing concerns efficiently to maintain satisfaction levels.
- Provided exceptional customer service to internal and external customers.
- Supported customer service, providing informational resources regarding promotions and sales.
Cashier
Mustang Gas Station
01.2000 - 11.2002
- Enhanced customer service by promptly addressing inquiries and concerns.
- Provided exceptional customer service, addressing concerns efficiently to maintain satisfaction levels.
- Provided exceptional customer service to internal and external customers.
- Supported customer service, providing informational resources regarding promotions and sales.
- Managed high call volume while maintaining exemplary customer service standards.
Education
Red Mesa High
Red Mesa AZSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
Certification
Got my ASM certification through hamburger University in 2005 & BSM certification in 2006
Timeline
General Laborer
Shiftsmart
06.2025 - Current
Driver for Lyft
Lyft Driver Hub
03.2023 - 06.2025
Production, Packaging, Assembly
Good Health Supplements
02.2021 - 10.2023
Customer Service Manager
McDonald's Fast Food Restaurant
08.2008 - 05.2016
Customer Service
McDonald's
02.2003 - 06.2007
Cashier
Mustang Gas Station
01.2000 - 11.2002
Red Mesa High