Jolette Cuevas Nunez
Milwaukee,WI
Summary
Dynamic and results-oriented professional with extensive experience at Walgreens, excelling in customer service and pharmacy operations. Demonstrated ability to manage tasks efficiently, resolve complaints effectively, and enhance pharmacy productivity. Skilled in medication dispensing and bilingual communication, ensuring high levels of customer satisfaction and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Designated Hitter
Walgreens
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
Pharmacy Technician
Walgreens
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Customer Service Associate
Walgreens
10.2021 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
South Division Highschool
Milwaukee, WISkills
Helped fill medications in the Pharmacy when needed
Translated for Spanish speaking patients
Stocked medications and utilities
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Walgreens
10.2021 - 03.2024
Designated Hitter
Walgreens
Pharmacy Technician
Walgreens
South Division Highschool