Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paulina Bravo Ramirez

Summary

Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

4
4
years of professional experience

Work History

Designated Hitter

Walgreens
07.2023 - 04.2024
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.

Retail Sales Associate

StellarBay, At Tampa International Airport
12.2019 - 06.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.


  • Updated knowledge of continuously changing airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.

Education

High School Diploma -

Celebration High School
Celebration, FL
05.2016

Centro Educational Alberto Widmer
Santiago, Chile

Skills

  • Problem-solving skills
  • Pharmacy Software Proficiency
  • Medication Storage Procedures
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Drug Classification Knowledge
  • Teamwork
  • Customer Service
  • Time Management
  • Computer Literate
  • Goal-oriented mindset
  • Care of special needs individuals

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Designated Hitter

Walgreens
07.2023 - 04.2024

Retail Sales Associate

StellarBay, At Tampa International Airport
12.2019 - 06.2023

High School Diploma -

Celebration High School

Centro Educational Alberto Widmer

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Paulina Bravo Ramirez