Joliaunna Fernandez
Santa Fe,NM
Summary
Customer service employee with 10+ years of experience in providing satisfaction to consumers. Outgoing and attentive, I am proficient in building and preserving professional relationships.
Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
ESS
10.2025 - Current
- Developed engaging lesson plans that aligned with curriculum standards.
- Managed classroom behavior to create a positive learning environment.
- Adapted instructional methods to meet diverse student needs and learning styles.
- Collaborated with full-time teachers to ensure continuity in education delivery.
- Facilitated classroom management, fostering a positive and respectful learning environment.
Service Advisor
Adam’s Automotive
04.2024 - 09.2025
- Gather customers vehicle concerns and relay information to technicians, schedule appointments, create estimates and invoices, collect payments.
- Provide constant communication with customers, giving updates on the completion and price of repairs needed.
- Possessed proficient knowledge and experience in customer service, scheduling and administrative duties. Experienced in developing relationships with customers and ensuring their satisfaction with the service. Expedited communication between customers and technicians to assure satisfaction with the service.
Dispensary Manager
ZIPS Dispensary
07.2020 - 03.2024
- Began my career with Zips as a cashier eventually moving up to be a shift lead and my last two years with them as a manager.
- Trained and mentored staff on customer service best practices and product knowledge.
- Enhanced store layout for improved customer experience and increased foot traffic.
- Trained new employees, relayed scheduling conflicts.
- Counted drop at the end of each shift.
- Stayed late to complete each closing duty which included a shift report after every shift.
- Oversaw all aspects of store operations, organization, maintenance and purchasing functions.
- Led daily operations ensuring compliance with state regulations and company policies.
Sales Associate
Nordstrom
08.2018 - 11.2019
- Maintaining the sales floor, keeping it neat and orderly.
- Lay out new product displays, building great communication skills.
- Other functions including operating cash registers, and carrying out difficult transactions to fully satisfy the customer.
- Working in a high end environment it is important to stay up to date with fashion trends as well as providing excellent customer service to hundreds of shoppers each day.
Customer Service Agent
Lufthansa/WFS
07.2017 - 07.2018
- Making changes to reservations and seat assignments accordingly to accommodate passenger needs.
- Responsible for boarding passengers into the aircraft which includes handling seat or schedule conflicts and making boarding announcements.
- Assisting passengers with tagging bags and checking in luggage.
Barista
Starbucks/HMS Host
09.2015 - 06.2017
- Correctly followed all health, safety and sanitation guidelines.
- Greeted every customer, recommending drinks and pastries.
- Maintained calm demeanor during high-volume periods and special events.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Adhered to recipe and presentation standards for specialty coffee drinks.
- Trained new baristas on beverage preparation, customer service, and safety protocols
Intern
Department of Health
06.2014 - 09.2014
- Designed electronic file systems and maintained electronic and paper files.
- Maintained the front desk and reception area in a neat and organized fashion.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes in a timely manner.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Education
High School Diploma -
St. Michael's High School
Santa Fe, NM01-2015
High School Diploma -
St. Michael's High School
Santa Fe, NM01-2015
Skills
- Active listening skills
- Sharp problem solver
- Staff training and development
- Record keeping and documentation
- Excellent people skills
- Leadership
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
- Behavior management
Timeline
Substitute Teacher
ESS
10.2025 - Current
Service Advisor
Adam’s Automotive
04.2024 - 09.2025
Dispensary Manager
ZIPS Dispensary
07.2020 - 03.2024
Sales Associate
Nordstrom
08.2018 - 11.2019
Customer Service Agent
Lufthansa/WFS
07.2017 - 07.2018
Barista
Starbucks/HMS Host
09.2015 - 06.2017
Intern
Department of Health
06.2014 - 09.2014
High School Diploma -
St. Michael's High School
High School Diploma -
St. Michael's High School