Norissa Hill
Carrollton,GA
Summary
Thrives in educational settings, adept at building relationships and understanding student needs to support their goals. Demonstrates exceptional communication and organizational skills, enabling effective coordination and guidance. Looking to transition these abilities into new professional environment to drive positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Services
2022.08 - 2023.12
- Delivered lesson plans and adapted to students' needs as required
- Maintained classroom discipline and ensured a positive learning environment
- Collaborated with other teachers and school staff for smooth transitions between classes
- Documented classroom activities, student behavior, and incidents for regular teacher's review
Certified Nursing Assistant
Childrens Healthcare of Atlanta
2021.02 - 2021.05
- Provided essential support to nursing staff and assisted patients with daily living activities
- Collaborated with nursing staff to ensure high-quality patient care
- Demonstrated strong communication and interpersonal skills in patient interactions
- Uphold confidentiality and privacy standards in patient care settings
COVID 19 Certified Nursing Assistant
Krucial Staffing
2021.02
- Provided essential support to nursing staff and assisted patients with daily living activities
- Collaborated with nursing staff to ensure high-quality patient care
- Demonstrated strong communication and interpersonal skills in patient interactions
- Uphold confidentiality and privacy standards in patient care settings
Certified Nursing Assistant
WellStar Health Systems
2020.01 - 2021.01
- Provided essential support to nursing staff and assisted patients with daily living activities
- Collaborated with nursing staff to ensure high-quality patient care
- Demonstrated strong communication and interpersonal skills in patient interactions
- Uphold confidentiality and privacy standards in patient care settings
Certified Nursing Assistant
Manor Care
2019.12 - 2020.10
- Provided essential support to nursing staff and assisted patients with daily living activities
- Collaborated with nursing staff to ensure high-quality patient care
- Demonstrated strong communication and interpersonal skills in patient interactions
- Delivered high quality customer service
- Employed demonstration skills when working with patients
- Uphold confidentiality and privacy standards in patient care settings
Certified Nursing Assistant
Brightstar Care
2018.11 - 2020.10
- Provided essential support to nursing staff and assisted patients with daily living activities
- Collaborated with nursing staff to ensure high-quality patient care
- Provided adult education regarding proper hygiene, wound care, and ambulation
- Demonstrated strong communication and interpersonal skills in patient interactions
- Uphold confidentiality and privacy standards in patient care settings
Customer Service Specialist II
Aarons Rental
2015.11 - 2016.11
- Enhanced customer satisfaction by resolving technical on-site and account issues efficiently
- Built strong client relationships and automated office operations
- Exceeded performance goals by approaching all interactions with resourcefulness and organization
Assistant Manager
Kroger
2012.05 - 2015.04
- Assist the manager in the business's day-to-day operations, ensuring efficiency and adherence to company policies and procedures
- Supervise and coordinate staff activities, providing guidance and support to ensure productivity and teamwork
- Address customer inquiries and concerns, providing solutions to enhance customer satisfaction and loyalty
- Assist in onboarding and training new employees, ensuring they understand their roles and responsibilities
Education
Bachlors of Science - Psychology - Science Psychology
Kennesaw State
12.2024
Skills
- Communication Skills
- Interpersonal Skills
- Problem Solving
- Customer Relationship Management
- Psychology
- Public Health
- Time Management
- Active Listening Skills
- Ability to Multitask
- Adaptability
- Attention to Detail
- Microsoft Excel
- Microsoft PowerPoint
- Decision Analysis
- HIPAA compliance
- Direct patient care
Certification
- Basic Life Support Certification, Active Certification, American Heart Association
- Certified Nursing Assistant, Active Certification, CNA Instructor Consultants
Timeline
Substitute Teacher
Kelly Services
2022.08 - 2023.12
Certified Nursing Assistant
Childrens Healthcare of Atlanta
2021.02 - 2021.05
COVID 19 Certified Nursing Assistant
Krucial Staffing
2021.02
Certified Nursing Assistant
WellStar Health Systems
2020.01 - 2021.01
Certified Nursing Assistant
Manor Care
2019.12 - 2020.10
Certified Nursing Assistant
Brightstar Care
2018.11 - 2020.10
Customer Service Specialist II
Aarons Rental
2015.11 - 2016.11
Assistant Manager
Kroger
2012.05 - 2015.04
Bachlors of Science - Psychology - Science Psychology
Kennesaw State