Norissa Hill
Carrollton,GA
Summary
Thrives in educational settings, adept at building relationships and understanding student needs to support their goals. Demonstrates exceptional communication and organizational skills, enabling effective coordination and guidance. Looking to transition these abilities into new professional environment to drive positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Services
08.2022 - 12.2023
- Delivered lesson plans and adapted to students' needs as required
- Maintained classroom discipline and ensured a positive learning environment
- Collaborated with other teachers and school staff for smooth transitions between classes
- Documented classroom activities, student behavior, and incidents for regular teacher's review
Certified Nursing Assistant
Childrens Healthcare of Atlanta
02.2021 - 05.2021
- Provided essential support to nursing staff and assisted patients with daily living activities
- Collaborated with nursing staff to ensure high-quality patient care
- Demonstrated strong communication and interpersonal skills in patient interactions
- Uphold confidentiality and privacy standards in patient care settings
COVID 19 Certified Nursing Assistant
Krucial Staffing
02.2021
- Provided essential support to nursing staff and assisted patients with daily living activities
- Collaborated with nursing staff to ensure high-quality patient care
- Demonstrated strong communication and interpersonal skills in patient interactions
- Uphold confidentiality and privacy standards in patient care settings
Certified Nursing Assistant
WellStar Health Systems
01.2020 - 01.2021
- Provided essential support to nursing staff and assisted patients with daily living activities
- Collaborated with nursing staff to ensure high-quality patient care
- Demonstrated strong communication and interpersonal skills in patient interactions
- Uphold confidentiality and privacy standards in patient care settings
Certified Nursing Assistant
Manor Care
12.2019 - 10.2020
- Provided essential support to nursing staff and assisted patients with daily living activities
- Collaborated with nursing staff to ensure high-quality patient care
- Demonstrated strong communication and interpersonal skills in patient interactions
- Delivered high quality customer service
- Employed demonstration skills when working with patients
- Uphold confidentiality and privacy standards in patient care settings
Certified Nursing Assistant
Brightstar Care
11.2018 - 10.2020
- Provided essential support to nursing staff and assisted patients with daily living activities
- Collaborated with nursing staff to ensure high-quality patient care
- Provided adult education regarding proper hygiene, wound care, and ambulation
- Demonstrated strong communication and interpersonal skills in patient interactions
- Uphold confidentiality and privacy standards in patient care settings
Customer Service Specialist II
Aarons Rental
11.2015 - 11.2016
- Enhanced customer satisfaction by resolving technical on-site and account issues efficiently
- Built strong client relationships and automated office operations
- Exceeded performance goals by approaching all interactions with resourcefulness and organization
Assistant Manager
Kroger
05.2012 - 04.2015
- Assist the manager in the business's day-to-day operations, ensuring efficiency and adherence to company policies and procedures
- Supervise and coordinate staff activities, providing guidance and support to ensure productivity and teamwork
- Address customer inquiries and concerns, providing solutions to enhance customer satisfaction and loyalty
- Assist in onboarding and training new employees, ensuring they understand their roles and responsibilities
Education
Bachlors of Science - Psychology - Science Psychology
Kennesaw State
12.2024
Skills
- Communication Skills
- Interpersonal Skills
- Problem Solving
- Customer Relationship Management
- Psychology
- Public Health
- Time Management
- Active Listening Skills
- Ability to Multitask
- Adaptability
- Attention to Detail
- Microsoft Excel
- Microsoft PowerPoint
- Decision Analysis
- HIPAA compliance
- Direct patient care
Certification
- Basic Life Support Certification, Active Certification, American Heart Association
- Certified Nursing Assistant, Active Certification, CNA Instructor Consultants
Timeline
Substitute Teacher
Kelly Services
08.2022 - 12.2023
Certified Nursing Assistant
Childrens Healthcare of Atlanta
02.2021 - 05.2021
COVID 19 Certified Nursing Assistant
Krucial Staffing
02.2021
Certified Nursing Assistant
WellStar Health Systems
01.2020 - 01.2021
Certified Nursing Assistant
Manor Care
12.2019 - 10.2020
Certified Nursing Assistant
Brightstar Care
11.2018 - 10.2020
Customer Service Specialist II
Aarons Rental
11.2015 - 11.2016
Assistant Manager
Kroger
05.2012 - 04.2015
- Basic Life Support Certification, Active Certification, American Heart Association
- Certified Nursing Assistant, Active Certification, CNA Instructor Consultants
Bachlors of Science - Psychology - Science Psychology
Kennesaw State
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