EDNA J. WHITE
Dallas,TX
Summary
Versatile professional specializing in customer support and administrative functions, adept at conflict de-escalation and maintaining compliance. Skilled in managing documentation and facilitating smooth communication among stakeholders, fostering a collaborative environment. Commitment to accuracy and efficiency drives successful outcomes in customer interactions and operational processes.
Overview
14
14
years of professional experience
Work History
Substitute Teacher
Kokua Education
02.2024 - Current
- Delivered classroom instruction based on lesson plans while maintaining a supportive and structured environment.
- Communicated clearly with students, school staff, and teachers to ensure continuity and a positive daily experience.
- Monitored attendance, documented classroom activity, and provided detailed end-of-day updates.
- Managed classroom behavior professionally and de-escalated issues to maintain a safe learning environment.
- Adapted quickly to different school settings, expectations, and operational procedures.
Writer / Director / Producer
Owlam Studios
02.2019 - 05.2024
- Managed client communication from project kickoff through completion, ensuring expectations, updates, and deliverables were clearly communicated.
- Coordinated multiple moving parts across projects, including scheduling, documentation, staffing, and production timelines.
- Led teams in collaborative environments and resolved issues to keep projects on track.
- Developed clear messaging and audience-focused content tailored to client goals.
- Oversaw project execution with strong organization, adaptability, and attention to deadlines.
Transaction Coordinator
The A&O Realty Group
07.2023 - 10.2023
- Supported clients throughout the real estate transaction process by providing timely communication and updates.
- Prepared and maintained accurate transaction documents using KV Core, SkySlope, and ZipForms.
- Monitored timelines, tracked contract milestones, and followed up to keep transactions moving forward.
- Coordinated with clients and multiple parties to resolve issues and support a smooth closing process.
- Maintained organized records and ensured documentation met required deadlines and compliance standards.
Customer Service Representative / Clerk
Guaranteed Express
09.2021 - 11.2022
- Responded to inbound customer inquiries and resolved service issues with professionalism and urgency.
- Identified customer needs, answered questions, and provided accurate information to improve satisfaction.
- Scheduled appointments and coordinated logistics to support efficient service delivery.
- Maintained records for invoicing, payments, payroll hours, and mileage with strong attention to detail.
- Processed bills of lading, driver logs, and other operational documents accurately in a high-volume environment.
- Entered and updated large amounts of data while maintaining organization and accuracy.
Writer
DeJaview Films
11.2012 - 03.2018
- Created compelling, well-researched content that enhanced overall project quality and engagement.
- Effectively communicated ideas and integrated feedback to refine content throughout development process.
- Edited materials for clarity, consistency, accuracy, and tone.
- Collaborated with team members to consistently meet deadlines and achieve project objectives.
Education
Associate of Applied Science - Video Production
The Arts Institute of Dallas
Dallas, TX07-2016
Information and Networking Systems -
Westwood College of Technology
Woodridge, IL01-2005
Skills
- Classroom management
- Lesson planning
- Educational technology
- Conflict resolution
- Communication skills
- Issue resolution
- Recordkeeping
- Collaboration skills
- Technical troubleshooting
- Documentation and recordkeeping
- Data entry and accuracy
- Process compliance
- Cross-functional collaboration
- CRM and client management systems
- KV Core
- SkySlope
- ZipForms
- WMS
- TMS
- SAP
- Classroom coordination
- Lotus Notes
- WordPerfect
- PC and Mac systems
- Email and internet applications
- Time management
- Problem solving
- Critical thinking
- Communication skills
- Verbal and written communication
- Teaching skills
Awards
- Support Representative of the Month
- Transportation Clerk of the Month
- Customer Care Acknowledgements
- Volunteer leadership serving elderly and vulnerable communities through United Mega-Care
- Led and completed multiple film projects involving budgeting, hiring, scheduling, and team supervision
Technical Support Experience
- Provided support for approximately 15 networked computers in a logistics warehouse environment.
- Troubleshot hardware, software, phone, networking, and cabling issues.
- Escalated complex issues appropriately and maintained communication with users and technical teams.
- Performed testing for AS400 and Transportation Management System (TMS) operations.
- Supported internal help desk functions, including PC software configuration and hardware troubleshooting.
- Used internal and online resources to diagnose and resolve technical issues efficiently.
Timeline
Substitute Teacher
Kokua Education
02.2024 - Current
Transaction Coordinator
The A&O Realty Group
07.2023 - 10.2023
Customer Service Representative / Clerk
Guaranteed Express
09.2021 - 11.2022
Writer / Director / Producer
Owlam Studios
02.2019 - 05.2024
Writer
DeJaview Films
11.2012 - 03.2018
Associate of Applied Science - Video Production
The Arts Institute of Dallas
Information and Networking Systems -
Westwood College of Technology