Jolie Belasco
Stockton,CA
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Stockton Hyundai. Excelled in handling over 100 daily customer interactions, demonstrating exceptional organizational skills and telemarketing expertise. Achieved high customer satisfaction through effective problem-solving and teamwork. Skilled in multitasking across various customer service platforms, enhancing operational efficiency and client relations.
Overview
4
4
years of professional experience
Work History
BDC/Service Agent
Stockton Hyundai
03.2024 - Current
- Handled heavy incoming call and Email volume to 60-100 Outbound and inbound
- Taking inbound calls regarding client's inquiries or questions
- Assisting customers in sales department with scheduling appointments
- Assisting customers with scheduling service such as oil changes, recalls and etc
- Follow up with customers visits to ensure customers satisfaction and experience at dealership
- Contacting new leads via email/ phone in under 5 minutes within their inquiry submission
Tesla
08.2023 - 01.2024
- Seal outline of battery packs
- Drill in screws all around pack
- Maintain area by keeping clean
BDC Sales/ Service Agent
Kia
12.2022 - 08.2023
- Handled heavy incoming call volume- 100-150 Outbound
- Taking inbound calls regarding client's inquiries or questions
- Assisting customers in sales department with scheduling appointments
- Follow up with customers visits to ensure customers satisfaction and experience at dealership
- Contacting new leads via email/ phone in under 5 minutes within their inquiry submission
Team Member
Target
09.2021 - 11.2022
- Operate the cash register and accurately handle payments (cash and credit cards) from customers
- Keep checkout lane neat, stocked and organized
- Rotated merchandise, organized shelves and put out new stock
- Maintained friendly attitude and followed all store interaction protocols while answering customer questions and processing payments
- Assist customers with their drive-up orders providing timely and friendly service
- Helped the front desk when needed, answering phone and routing calls to proper department
- Assisted with processing customer returns
Team Member
Popeyes Chicken
04.2021 - 08.2022
- Maintain Sanitation, healthy and safe standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Read food order slips or receive verbal instructions as to food required by customers, prepare and cook food according to instructions
- Worked Drive thru and in restaurant taking customer orders in an efficient and timely manner
Education
High School Diploma -
Village Oaks
Stockton, CASkills
- Organizational Skills
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Telemarketing expertise
- Sales expertise
- Computer Skills
- Multitasking and Organization
- Customer Service
Timeline
BDC/Service Agent
Stockton Hyundai
03.2024 - Current
Tesla
08.2023 - 01.2024
BDC Sales/ Service Agent
Kia
12.2022 - 08.2023
Team Member
Target
09.2021 - 11.2022
Team Member
Popeyes Chicken
04.2021 - 08.2022
High School Diploma -
Village Oaks