Jolie Birkey-Halliday

PURCHASING SYSCO, DAIRY, FRUITS/VEGGIES, INVENTORY, BUDGETING

SERVE INTERNAL AND EXTERNAL CUSTOMERS IN A PROMPT, COURTEOUS MANNER
Greet customers with a smile and make eye contact. Serve customers in a timely fashion, (2-5 minutes,) promote sales, and maintain a positive attitude. Prepare food and drink products for sale. Preparation includes using kitchen equipment. Assemble and heat/cook menu items. Follow recipes for food production. Operate a cash register, make change in exchange for goods, receive monies and process card purchases. Verify cash balance at beginning and end of shift. Perform routine food service duties, e.g. serving prepared foods, stocking shelves, rotating stock, and pricing merchandise. Keep concept stocked and organized, retrieve stock from warehouse regularly to ensure shelves are kept full and a wide variety is offered, use time effectively and efficiently.

MAINTAIN ESTABLISHED HIGH STANDARDS OF SERVICE, QUALITY AND COST AWARENESS
Properly care for equipment. Advise supervisor when repairs become necessary. Attractively display and serve food products. Rotate and properly store food and beverage products. Record date utilized in forecasting of product use in order to maintain a par inventory. Use leftover products in a prompt manner to maintain quality.

PERFORM LEAD WORK DUTIES
Train student employees, utilizing guidelines and standards. Assist in the preparation of schedules and perform necessary schedule changes with management approval. Recommend staffing needs and changes to manager. Plan work, assign work, oversee and schedule breaks, and provide for appropriate coverage during the shift. Report disciplinary and performance issues to manager. Ensure dress code standards are followed. Ensure security of unit. Ensure that open and closing procedures are followed.

MAINTAIN A CLEAN, SANITARY OPERATION BY PERFORMING ESTABLISHED CLEANING DUTIES FOLLOWING ALL HEALTH DEPARTMENT GUIDELINES FOR SAFE FOOD HANDLING PROCEDURES.
Prepare proper sanitation solution and change out every two hours, or more often if needed. Maintain temperature logs regularly. Clean equipment according to specifications. Clean and sanitize counter areas, tables and equipment on a regular basis. Sweep floors and dispose of trash as necessary. Ensure unit is clean and sanitized, floor is swept and mopped, and trash is out at the end of each shift.

SUPPLY INVENTORY RESPONSIBILITIES
Receive warehouse deliveries and put away. Stock storage areas to keep full at all times. Maintain cups and other supplies in service area. Notify supervisor when supplies are low.

• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Documented customer interactions in internal database to maintain customer service history details.
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
• Maintained key performance indicators and acceptable performance levels to support assigned customer base.
• Utilized telephone, online chat and email platforms to deliver outstanding customer service.

• AP/AR/Payroll duties
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Managed office operations while scheduling appointments for department managers.
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Maintained CRM database with customer updates and report generation.
• Coordinated special projects and managed schedules.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.