Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Jolie DeVore

Bartender/Server
North Tonawanda,NY

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

11
11
years of professional experience

Work History

Bartender

Tonawanda Bowling Center
10.2022 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.

Shop Secretary

2 Fast Garage
10.2016 - 12.2022
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Answered service department phone and responded promptly to questions and messages.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Gathered information through research and vendor inquiries to provide job estimates.

Bartender/Server

Say Cheese Pizzeria Co.
03.2018 - 10.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

High School Diploma -

North Tonawanda High School
North Tonawanda, NY
06.2003

Skills

  • Alcohol Ordering
  • Attending Multiple Customers
  • Liquor, Beer and Wine Knowledge
  • Dining Room Management
  • Health Code Compliance
  • Classic Cocktails
  • Cash Register Operation
  • Suggestive Selling
  • Sales Expertise

Timeline

Bartender

Tonawanda Bowling Center
10.2022 - Current

Bartender/Server

Say Cheese Pizzeria Co.
03.2018 - 10.2022

Shop Secretary

2 Fast Garage
10.2016 - 12.2022

High School Diploma -

North Tonawanda High School

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Jolie DeVoreBartender/Server