Summary
Overview
Work History
Education
Skills
Leadership Experience
Languages
Timeline
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Jolie Reams

Temecula,USA

Summary

Experienced Guest Service Representative with a proven ability to provide top-tier customer care in hospitality and service-focused environments. Adept at handling administrative tasks, scheduling, and ensuring seamless guest experiences through detail-oriented and reliable service. Committed to fostering positive connections and creating an atmosphere of relaxation and well-being.

Overview

1
1
year of professional experience

Work History

Customer Service

Sodexo Dinning
San Diego, CA
09.2024 - Current
  • Monitored inventory levels and reported discrepancies, enabling timely restocking and reducing waste through effective resource management.
  • Analyzed sales data to identify trends, contributing to the choice of products that boosted overall sales.
  • Organized and managed expiration dates.
  • Provided friendly and courteous customer service.

Hostess

Thornton Winery
Temecula, CA
05.2024 - 09.2024
  • Provided warm and welcoming service to guests, creating a positive dining atmosphere that enhanced overall satisfaction.
  • Efficiently managed guest seating to minimize wait times and optimize table turnover
  • Set up and packed up concert events, while managing and troubleshooting seating issues to ensure smooth event operations.
  • Assisted servers in bussing tables when needed during busy periods.
  • Recorded customer information into the reservation system.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Education

Bachelor of Arts - Political Science and Philosophy Minor

Point Loma Nazarene University
San Diego, CA
05.2026

HIGH SCHOOL DIPLOMA -

Western Center Academy
Hemet, CA
05.2023

Skills

  • Customer Service
  • Scheduling and Appointment Coordination
  • Inventory Management and Restocking
  • Proficient in POS Systems and Payment Processing
  • Team Collaboration and Communication
  • Conflict Resolution and Problem Solving
  • Event and Facility Organization
  • Attention to Detail and Time Management

Leadership Experience

  • Vice President, Beauty, Revival, Equity, Action, and Knowledge Club (BREAK)
  • Scholarship Member of the Speech and Debate Team Competing in the top division for both team and individual debate., Placing nationally and internationally in extemporaneous and impromptu speaking.

Languages

French
Limited
English
Native/ Bilingual

Timeline

Customer Service

Sodexo Dinning
09.2024 - Current

Hostess

Thornton Winery
05.2024 - 09.2024

Bachelor of Arts - Political Science and Philosophy Minor

Point Loma Nazarene University

HIGH SCHOOL DIPLOMA -

Western Center Academy

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