Jolie Wilson
Auto-Owners Insurance Company
Highlands Ranch,CO
16
years of professional experience
Strategic Claims Professional with 5 years of Personal lines, Commercial lines, and Garage experience managing end to end claim lifecycles and identifying loss trends. Highly skilled at accessing damages, investigating fraud, and evaluating policyholder risks. Committed to combining investigative insights and risk management experience with underwriting guidelines to optimize risk selection and drive sustainable profitablity.
Work History
Branch Claims Adjuster
5 Years 3 Months- Analyzed and executed auto insurance claims processing to maintain regulatory compliance and operational integrity.
- Reviewed and verified claim documentation, contributing to improved operational efficiency and error reduction.
- Evaluated and processed auto insurance claims to ensure compliance with company policies.
- Developed and delivered mentorship programs for junior staff focused on effective claims assessment and customer interaction methodologies.
- Collaborated with claimants' attorneys and insurance carriers to negotiate settlements that minimized financial liabilities and protected company interests.
- Assisted policyholders in managing emotional distress after accidents by providing compassionate and effective customer service.
- Analyzed and managed bodily injury claims, guaranteeing alignment with state compliance requirements.
- Collaborated with medical professionals to assess claim validity and determine appropriate settlements.
- Analyzed accident reports and medical records to establish liability and coverage details.
- Negotiated settlements with claimants, legal representatives, and insurance agents to resolve disputes effectively.
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Prepared and presented complex cases to management and in-house legal team.
- Maximized subrogation recoveries by thoroughly reviewing accident facts and aggressively pursuing responsible parties when appropriate.
- Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
- Assisted colleagues in resolving complex coverage issues or difficult negotiations, fostering a supportive work environment that promoted teamwork and knowledge sharing.
- Successfully resolved disputes through mediation or arbitration sessions, achieving satisfactory outcomes while minimizing costs associated with traditional courtroom litigation.
Account Manager Intern
5 Months- Developed client relationships to enhance customer satisfaction and retention.
- Coordinated communication between clients and internal teams to ensure project alignment.
- Managed scheduling of client meetings and follow-up communications effectively.
- Assisted in preparing proposals and presentations for prospective clients.
Retail Operations Specialist
7 Years 4 Months- Analyzed sales data to identify trends, informing strategic decision-making for product placement and promotions.
- Led cross-functional teams to implement operational improvements that enhanced customer satisfaction ratings.
- Streamlined inventory management processes to enhance stock accuracy and reduce excess inventory.
- Developed training materials for new team members, improving onboarding efficiency by standardizing procedures.
Education
Bachelor of Science - Insurance And Risk Management
Skills
Risk assessment
Financial analysis
Regulatory compliance
Attention to detailnd Strong Organizational Skills
Claims Investigation
Problem-Solving
Conflict Resoution
Negotiation skills
Policy analysis
Timeline
Branch Claims Adjuster
Auto-Owners Insurance Company
05.2021 - CurrentRead More
Account Manager Intern
The Buckner Company
12.2020 - 05.2021Read More
Retail Operations Specialist
Verizon Wireless
12.2010 - 04.2018Read More
University of Colorado Denver
Bachelor of Science from Insurance And Risk Management
Read More