Jolisha Jackson
Summary
Flexible hard worker ready to learn and contribute to team success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Daycare Teacher
Riverside Daycare
Macon
03.2026 - Current
- Developed engaging lesson plans for diverse age groups.
- Supervised children during indoor and outdoor activities.
- Fostered a safe and nurturing environment for all children.
- Organized educational games to promote social skills.
- Maintained cleanliness and safety of classroom materials.
- Implemented behavior management strategies to support positive interactions.
- Collaborated with staff to create inclusive learning experiences.
- Supervised children during meal times, playtime, and other activities.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Created a positive, nurturing environment for young students.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Ensured safety of all children by monitoring playground equipment use.
- Read aloud and played alphabet games to encourage early literacy.
- Provided guidance on social development issues such as sharing, following directions.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Customer Service Representative
GEICO
Macon
03.2024 - 02.2026
- Assisted customers with policy inquiries and coverage options.
- Resolved customer complaints through effective communication and problem-solving.
- Processed claims and provided updates using internal systems.
- Collaborated with team members to enhance customer service strategies.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Science - Bachelor of Science in Health Administration
University of Phoenix
10.2025 - 05.2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Problem resolution
- Behavior management
- Time management
- Data entry
- Exceptional organizational skills
- Excellent communication skills
- Problem-solving
- Daycare management professional
- First aid and CPR certified
- Report writing
- Record keeping
- Strong work ethic
- Good Telephone Etiquette
- Written communication
- Multitasking
- Analytical and critical thinking
- Active listening
- Supervision and leadership
Timeline
Daycare Teacher
Riverside Daycare
03.2026 - Current
Bachelor of Science - Bachelor of Science in Health Administration
University of Phoenix
10.2025 - 05.2026
Customer Service Representative
GEICO
03.2024 - 02.2026