JOLLY PATRA NAMUBIRU
NORTH,UNITED STATES
Summary
Detail-oriented professional with strong skills in network troubleshooting, customer service, and project management. Proven ability to manage front desk operations and resolve IT-related inquiries efficiently.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Specialist
Wentworth Institute of Technology
Boston, United States
01.2025 - Current
- Manage front desk operations while fostering positive relationships with students, faculty, and visitors
- Coordinate multiple calendars and schedules
- Resolve visitor inquiries
- Maintain accurate visitor logs while ensuring compliance with campus protocols
IT
Payette
Boston, MA
05.2025 - 08.2025
- Conducted troubleshooting for hardware and software issues to ensure functionality.
- Collaborated with team members to streamline IT support operations effectively.
- Managed inventory of IT equipment and ensured proper labeling and organization.
- Resolved customer service issues related to IT systems in a timely manner.
Counselor
Ymca
Newton, United States
06.2024 - 08.2024
- Led diverse youth groups in educational activities, fostering personal growth and team collaboration while maintaining safe, inclusive environment
- Developed and implemented engaging summer programs, tracked participant progress, and enhanced youth engagement through structured activities
Education
Bachelor of Science - Cybersecurity
Wentworth Institute of Technology
Boston08-2028
Certificate - Basic IT Foundations
IT Foundation ITF
Online04.2025
Diploma -
Newton North High School
Newtonville06.2024
Skills
- Network troubleshooting
- Customer service
- Project management
- IT support
- Team collaboration
- Risk assessment
- Time management
Certification
Certificate in Basic IT Foundations, 04/01/25, IT Foundation ITF
Accomplishments
- Enhanced Scheduling Efficiency, Increased appointment scheduling efficiency by 30% through improved calendar coordination.
- Improved Inquiry Resolution, Resolved 95% of visitor inquiries on first contact, ensuring high customer satisfaction.
- Strengthened Security Protocols, Implemented security measures that reduced protocol breaches by 40%.
- Program Development Success, Designed summer programs improving youth engagement by 25% at YMCA.
Languages
- English, Proficient
- Luganda, Native
References
References available upon request.
Timeline
IT
Payette
05.2025 - 08.2025
Front Desk Specialist
Wentworth Institute of Technology
01.2025 - Current
Counselor
Ymca
06.2024 - 08.2024
Bachelor of Science - Cybersecurity
Wentworth Institute of Technology
Certificate - Basic IT Foundations
IT Foundation ITF
Diploma -
Newton North High School
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