Jolyn Farrell
Mansfield,PA
Summary
I am proven to excel in high-pressure environments, demonstrated through exceptional service at both my jobs. Skilled in multitasking and clear communication, I significantly enhance guest experiences by leveraging my hospitality expertise and salesmanship. My track record includes efficiently managing high customer volumes and contributing to team success through effective collaboration.
Overview
3
3
years of professional experience
Work History
Bartender
Corey Creek Golf Club
2023.06 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Waitress
Conspiracy Coffee
2021.03 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Bachelors - Marketing
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2026
Skills
- Strong multitasking
- Customer Service
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Hospitality service expertise
- Salesmanship
- Highly reliable
Timeline
Bartender
Corey Creek Golf Club
2023.06 - Current
Waitress
Conspiracy Coffee
2021.03 - Current
Bachelors - Marketing
Bloomsburg University of Pennsylvania
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