Jomar Robles
Kissimmee,United States
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills with 3+ years of over the phone experience support and 2 years of retail sales experience. I have been awarded for my ability to meet goals ,provide perfect process quality,and perfect client experience. Im committed to building strong relationships with my teammates so we all can succeed.
Overview
8
8
years of professional experience
Work History
PSS Representative
Asurion
03.2025 - Current
- Respond to customer questions on the phone and provide answers regarding payment for their electronic devices, eligibility, and claims.
- Assist and provide instruction for any malfunctions on customer device
- Deliver superior services and effectively troubleshooting issues.
- Provide and promote special offers to our customers to help them with their issues for electronics or payments
- Handling conflicting issue and using techniques to support troubleshooting and customer satisfaction.
- Offered software and hardware technical support over the phone
Digital Support Specialist
Truist Bank
01.2021 - 12.2023
- My responsibility at Truist was to inspire and build better lives and communities for my clients and teammates
- Assisted clients with financial needs and guided them towards a resolution
- I had the opportunity to interact with personal and small business clients tackle there finances using banking software while providing profile inquiry, requests, and services.
- Gained experience processing customer requests over the phone and provide financial advice related to mortgage servicing, payment processing, and bill payments.
- Part of my role was resolving customer complaints and disputes in a timely and professional manner ensuring a high level of customer satisfaction expressing empathy with every interaction
- Improved and polished my leadership skills by helping teammates transition at Truist by providing powerpoint presentations and assessments being a guide towards there success.
Sales Associate
Perry Ellis International
10.2017 - 01.2019
- I was responsible for being a leader to my associates and guests while selling mens professional apparel such as suits and business casual clothing.
- Providing styling advice to customers in order to drive sales and enhance their shopping experience.
- Experience in money handling making sure everything is counted and keeping clients updated on upcoming specials for the season
- Helping my clients choose selected items for special events for business meetings,graduations,and interviews
Education
High School Diploma -
Liberty High School
Orlando, FL05-2018
Skills
- Microsoft office Word, Excel, PowerPoint
- Money Management
- Sales
- Time management
- Digital literacy
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
PSS Representative
Asurion
03.2025 - Current
Digital Support Specialist
Truist Bank
01.2021 - 12.2023
Sales Associate
Perry Ellis International
10.2017 - 01.2019
High School Diploma -
Liberty High School