Ashley McCoy
Seneca,SC
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Organized and resolute Administrative professional with proven record of giving exceptional customer service in demanding environments for 24 years. Offering keen attention to detail, 20 years’ experience working with Microsoft Office Word, Excel, and PowerPoint and excellent communication skills. Initiative-taking work ethic to perform effectively in independent or team environments
Overview
14
14
years of professional experience
Work History
Fine Dining Server (COVID LAYOFF)
Rick Erwins
Greenville , SC
2020.01 - 2020.03
- Career note: Covid-related layoff
- Thrived in a high-volume restaurant requiring the ability to give excellent service and prioritizing multiple tasks.
- Increased restaurant sales and personal income, using public speaking skills, to upsell feature entrees and wines.
- Supervised and completed dining table set-up and employee uniform lineups following strict service standards.
- Developed professional relationships with business clients and created personal referral base.
Fine Dining Server
The Lighthouse Restaurant And Event Center
Seneca , SC
2017.07 - 2019.12
- Responsible for quality and timeliness of service while giving exemplary customer service, maintained order efficiency and accuracy using clear communication skills to enhance customer dining experience create a loyal customer base.
- Built repeat business, trust, and relationships which led to future dining requests and referrals to others. Displayed enthusiasm and a positive attitude to co-workers, management, and clientele.
- Learned and utilized extensive bar, food, and wine knowledge enabling customers to make personal decisions based on taste preferences and interest. Self-educated on menu item sourcing, ingredients and best cooking methods to answer improvised questions.
Bartender/Server/Expo
Palmettos Oysters Bar
Clemson , SC
2015.08 - 2017.05
- Second job while employed at Real Estate Incorporated.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set positive tone for entire dining experience as first point of contact for incoming guests and resolved customer issues efficiently to keep positive reputation.
- Followed health and safety protocols crucial for supporting safe and sanitary environments for customers and staff.
Administrative Assistant
Real Estate Incorporated
Seneca , SC
2014.05 - 2016.01
- Aided broker-in-charge and agents at local real estate office by coordinating property showings, scheduling office meetings and client appointments, answering telephones, relaying messages, managing the office calendar, and overseeing AR/AP accounts.
- Managed all social media on Facebook and Instagram by updating posts 2 to 3 times a week; used Go Daddy Website Builder to create new website and update current agent list and contact information.
- Restocked supplies and placed purchase orders to keep adequate stock levels and developed strategies to streamline and improve outdated office procedures.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Marketing Assistant
Simon Property Group
Anderson , SC
2010.01 - 2013.12
- Assisted Marketing Director with ongoing marketing campaigns and market strategy techniques to increase mall traffic and created marketing collateral for events and sales of Visa Giftcards.
- Analyzed weekly and monthly marketing data to continuously stay up-to-date with current and future retail trends.
- Responsible for social media marketing: Facebook, Twitter, and Foursquare, new cutting-edge marketing tools in 2010, which created leverage and engagement of increasing movement online.
- Planned and executed mall events such as Santa Claus, the Easter Bunny, pageants, raffles, and mall floor vehicle displays.
Area Specialist
First Citizens Bank
Greenville , SC
2006.06 - 2010.12
- Cross-trained to float branch to branch as a substitute for absent Personal Bankers and Tellers 4 years, met monthly goals, and passed all performance reviews to receive raises in pay.
- Answered customer inquiries about account balances, transaction history, service charges, and interest rates while recommending added financial products specific for client needs and current financial position.
- Educated customers on use of banking website and mobile apps and identified sales opportunities and referrals to meet sales goals.
- Helped with training of new tellers on federal regulations, compliance, safety procedures, error-less balancing of cash drawer, and correct resolution of discrepancies.
Education
Bachelor Of Science - Marketing
- Completed professional development in Services Marketing.
- Participated in non-paid Internship at Merrill Lynch, Clemson, SC
Associates - Liberal Arts And Sciences
08.2021
- Nominated and accepted to The National Society of Leadership and Success (NSLS)
Associates - Science Education
08.2021
- Awarded Dual Degrees with Associate of Arts Degree
- Member of NSLS
- Awarded University Studies Certificate
Skills
- Excellent verbal and written skills
- Organizational skills
- Microsoft Office Word, Excel, PowerPoint
- CRM Software
- Calendar Maintenance
- Professional Correspondence
- Event Planning and Execution
- Business Development
- Customer Engagement
- Promotions and Marketing Strategies
- Direct Mail Marketing
- Social Media Campaign
- Social Media Management
- Marketing and Advertising
- Marketing Collateral Development
Affiliations
IPTAY & Clemson Alumni Association
Tri-County Technical College Honor Society
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fine Dining Server (COVID LAYOFF) - Rick Erwins
2020.01 - 2020.03
Fine Dining Server - The Lighthouse Restaurant And Event Center
2017.07 - 2019.12
Bartender/Server/Expo - Palmettos Oysters Bar
2015.08 - 2017.05
Administrative Assistant - Real Estate Incorporated
2014.05 - 2016.01
Marketing Assistant - Simon Property Group
2010.01 - 2013.12
Area Specialist - First Citizens Bank
2006.06 - 2010.12
Clemson University - Bachelor Of Science, Marketing
Tri-County Technical College - Associates, Liberal Arts And Sciences
Tri-County Technical College - Associates, Science Education