JOMAR ALFONSO GONZÁLEZ MENDOZA
San Juan,Puerto Rico
Summary
Undergraduate student currently entering his last year of Strategic Communications which looking to emphasis in marketing. Possess extensive experience in customer service, which brings capacity to quickly connect with different types of people in order to best assist their needs. Has excellent verbal and written communication skills in both languages, English and Spanish. Creative thinking, public speaking and networking abilities are their strong points. Has knowledge and skills to work under pressure and looking for ways to satisfy the needs of both the company and costumers. Seeking for a part-time / full-time job opportunity where can demonstrate skills, qualities and knowledge to contribute positively to the vision and mission of the company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Tostado
San Juan, PR
07.2023 - Current
- Utilized strategic upselling techniques to promote high-margin items, resulting in increased revenue and contributing to sales objectives.
- Provided exceptional customer service by effectively communicating menu options, specials, and recommendations, demonstrating strong interpersonal and communication skills crucial for building client relationships.
- Collaborated closely with kitchen staff and management to ensure timely and accurate order fulfillment, showcasing strong teamwork and coordination abilities
Restaurant Waiter
Ladi’s Place
10.2020 - 11.2022
- Maintained cleanliness and presentation standards in the dining area, reinforcing attention to detail and commitment to quality, essential attributes for effective brand representation
- Communicate in both languages (English and Spanish) with my coworkers and costumers.
- Demonstrate creative problem-solving skills in diverse environments.
- Crafted compelling narratives around menu offerings, effectively utilizing storytelling techniques to engage and captivate customers, demonstrating proficiency in persuasive communication essential for marketing campaigns.
- Actively participated in staff training programs and workshops, contributing insights and best practices to enhance team performance and service standards, demonstrating leadership potential and a commitment to continuous learning and development.
Education
Bachelor of Arts - Strategic Communications
Universidad Del Sagrado Corazón
San Juan, PR05.2025
Bachelor of Arts - Bachelor in Horticulture (104 Credits Approved)
Universidad De Puerto Rico, Recinto De Mayagüez
Mayagüez, PR01.2022
Skills
- Languages: Spanish (native) and English (fluent)
- Excellent ability to communicate in the previous mentioned languages
- Technology: Microsoft Office (Word, PowerPoint, Excel), Microcredential Certifications in Canva, skillful domain of social networks, such as: Facebook, Instagram, TikTok, Twitter, …)
- Organized, adaptable, responsible and charismatic
- Exquisite time managing capabilities, and prepared to work under pressure
Accomplishments
Sagrado Verde, USC - Social Network Volunteer:
- Successfully completed 10 hours of voluntary work for Sagrado Verde, creating post and content for their page in different social networks.
Certification
- Integrated Marketing Communications: Advertising, Public Relations, Digital Marketing and more
- Collaborate Effectively for Professional Success
- Management Marketing
- Effective Communication for Today's Leader
Timeline
Restaurant Waiter
Tostado
07.2023 - Current
Restaurant Waiter
Ladi’s Place
10.2020 - 11.2022
Bachelor of Arts - Strategic Communications
Universidad Del Sagrado Corazón
Bachelor of Arts - Bachelor in Horticulture (104 Credits Approved)
Universidad De Puerto Rico, Recinto De Mayagüez
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