JoMari Nikelle Ferreras
West Haven
Summary
Enthusiastic, organized, hardworking and dependable college candidate successful at managing multiple priorities with a positive attitude eager to secure employment opportunity with an established company. Willingness to learn and take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Theater Team Member
Cinemark Theaters
Milford, CT
05.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Summer Camp Counselor
Lauralton Hall
Milford, CT
06.2024 - Current
- Supervised and ensured the safety and well-being of campers at all times
- Lead and participated in recreational, educational, and team-building activities
- Fostered a positive, respectful, and inclusive environment
- Enforced camp rules and handle conflicts calmly and fairly
- Assisted with daily camp setup, cleanup, and organization of equipment
- Communicated effectively with campers, fellow counselors, and camp leadership
- Provided guidance, encouragement, and mentorship to campers
- Monitored campers’ behavior and reported concerns to supervisors as needed
- Administered basic first aid if trained and necessary
- Participated in staff training and regular check-ins with camp leadership
Sales Associate
American Eagle Outfitters, Inc
Milford, CT
10.2023 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Volunteer
Bronx Women's Center
Bronx, NY
09.2021 - 01.2023
- Took and followed detailed directions from others.
- Greeted patients with a smile and offered assistance.
- Obtained blood pressures and weights for patients in clinic.
- Completed clerical tasks such as filing, copying and answering phones.
- Offered quality clerical support to department personnel.
- Performed general housekeeping and cleaning tasks.
- Built strong relationships with clinic patients to deliver emotional support and companionship.
Movie Theater Employee
AMC Theatres
Stamford, CT
08.2022 - 12.2022
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Directed patrons to specific venue locations, restrooms and will-call window.
- Sold admission, processed payments and issued tickets.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Provided information about current and future events at the theater.
- Directed ticket holders to seats and facility locations.
After-School Tutor
Milford, CT
09.2021 - 06.2022
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance after school.
- Worked with students in a home environment to provide educational support.
Education
Bachelor of Science - Criminal Justice
Pace University
Pleasantville, NY05-2029
High School Diploma -
Academy of Our Lady of Mercy-Lauralton Hall
Milford, CT05-2025
Skills
- Excellent Customer Service
- Telephone Etiquette
- Verbal and Written Communication
- Computer Skills
- Tutoring and Student Assistance
- Retail logistics
- Ticket Collection
- Cash Handling Proficiency
- Teamwork and Collaboration
- Time Management
- Cleanliness maintenance
- Problem-solving skills
Accomplishments
- National Honor Society Recipient: 2021
- National Society of High School Scholars Recipient: 2023
Timeline
Summer Camp Counselor
Lauralton Hall
06.2024 - Current
Sales Associate
American Eagle Outfitters, Inc
10.2023 - 10.2024
Theater Team Member
Cinemark Theaters
05.2023 - Current
Movie Theater Employee
AMC Theatres
08.2022 - 12.2022
Volunteer
Bronx Women's Center
09.2021 - 01.2023
After-School Tutor
09.2021 - 06.2022
Bachelor of Science - Criminal Justice
Pace University
High School Diploma -
Academy of Our Lady of Mercy-Lauralton Hall