Jomayra Casillas
Horizon City
Summary
Focused Administrative Specialist handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Managing and give support to my peers on a daily has been great for me and allowed my to grow.
Overview
13
13
years of professional experience
Work History
Administrative Specialist (Mayor Office)
City Of El Paso
11.2022 - Current
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Conducted research to assist with routine tasks and special projects.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Prepared project documents, reports and brochures.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Handled incoming and outgoing calls and emails
Claims Adjuster
Fred Loya Insurance
07.2022 - 11.2022
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Substantiated legitimate claims and denied unjustified claims.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Followed up with insured individuals regarding premium and deductibles payments.
Rural Mail Carrier Associate
USPS
10.2021 - 06.2022
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Handled accurate cash payments for postage and incurred fees.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Utilized mail processing machines in weighing, stamping and processing mail items.
Dept. Deli Supervisor
Walmart
El Paso, TX
07.2020 - 09.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Certified Dialysis Technician
DaVita
11.2017 - 12.2018
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Handled claims and used Meditech Sotware
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Provided in-patient care for 4-6 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Recorded client data on hemodialysis flow chart.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Monitored patient vital signs, lab results and other indicators of health.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Maintained accurate patient charts and medical records.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Advised patients and families on health topics pertinent to care and treatment.
- Utilized medical software to document and track patient progress.
- Instructed patients in at-home care and continued treatments.
- Administered medications and treatments according to physician orders.
- Answered phones
- Access Manager
- Trained other employees on Access and to become a dialysis tech
Certified Dialysis Technician
Fresenius Medical Care Holdings Inc.
11.2010 - 04.2017
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Recorded client data on hemodialysis flow chart.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Handled Claims and used Meditech Software
- Provided in-patient care for 4-6 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Performed routine quality control and safety checks on all equipment.
- Provided consultation to patients on community support programs, ambulatory treatment options, or termination of treatment.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Maintained accurate patient charts and medical records.
- Monitored patient vital signs, lab results and other indicators of health.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Cared for patients by providing personal assistance and ambulation.
- Utilized medical software to document and track patient progress.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Performed diagnostic tests and reported results to healthcare providers.
- Advised patients and families on health topics pertinent to care and treatment.
Education
BBA - Accounting And Business Management
Southwest University At El Paso
El Paso, TX12.2021
Associates Degree in Business - Business Management
Southwest University At El Paso
El Paso, TX03.2020
GED -
Humanities Preparatory Academy
New York, NY08.2001
Skills
- Meeting Coordination
- Schedule Management
- Customer Relations
- Data Entry
- Office Record Management
- Calendar Management
- Office Supplies and Inventory
- Project Planning
- Travel Arrangements
- Administrative Arrangements
- Video Conference Preparation
- Administrative and Clerical Support
- Filing
- Scheduling
- Organizing and Categorizing Data
Languages
Spanish
Native or Bilingual
Timeline
Administrative Specialist (Mayor Office)
City Of El Paso
11.2022 - Current
Claims Adjuster
Fred Loya Insurance
07.2022 - 11.2022
Rural Mail Carrier Associate
USPS
10.2021 - 06.2022
Dept. Deli Supervisor
Walmart
07.2020 - 09.2021
Certified Dialysis Technician
DaVita
11.2017 - 12.2018
Certified Dialysis Technician
Fresenius Medical Care Holdings Inc.
11.2010 - 04.2017
BBA - Accounting And Business Management
Southwest University At El Paso
Associates Degree in Business - Business Management
Southwest University At El Paso
GED -
Humanities Preparatory Academy