Claudia Valles
El Paso,USA
Summary
Dedicated Public Health Professional with over 8 years of experience in community outreach, client engagement, and health education. Proven ability to utilize strong communication and customer service skills to connect with diverse populations, promote public health initiatives, and support client access to essential services. Highly qualified in delivering professional, compassionate, and culturally competent care experiences that foster trust and improve health outcomes. Seeking to leverage this background in a dynamic Outreach Specialist role to positively impact community wellness and support public health goals.
Overview
7
7
years of professional experience
Work History
Outreach Specialist
El Paso Health Department, City of El Paso
08.2024 - Current
- Coordinated and implemented outreach strategies to educate and engage underserved communities on public health services and resources.
- Organized and prepared logistics for large-scale vaccination events, including site setup, volunteer coordination, and supply management.
- Collaborated with local health departments, community organizations, and medical providers to promote public health initiatives and increase vaccination rates.
- Delivered culturally sensitive health education through workshops, community presentations, and one-on-one interactions.
- Maintained detailed records of outreach activities, participant data, and vaccination outcomes to support reporting and program evaluation.
- Conducted follow-up with clients to ensure continuity of care and access to additional health resources.
- Developed promotional materials and managed outreach campaigns to raise awareness of upcoming health services and events.
- Provided frontline support during events, including registration, screening, and client assistance, ensuring a smooth and professional experience for all participants.
- Trained and supervised volunteers and temporary staff during high-volume outreach efforts, ensuring adherence to safety and service protocols.
Covid-19 Operations Assistant
El Paso Fire Department, City of El Paso
11.2020 - 08.2024
- Conducted detailed epidemiological interviews, documenting exposure history, primary contacts, and symptom duration for accurate case tracking and follow-up.
- Managed the COVID-19 Hotline, scheduling vaccination and testing appointments, providing vaccine brand information, sharing test results, and processing vaccine card replacement requests.
- Entered and maintained accurate patient immunization records in ImmTrac, including data for COVID-19, influenza, and pneumococcal vaccines.
- Coordinated with healthcare facilities to schedule on-site vaccination events, organized logistics, and prepared deployment documentation for the Mobile Immunization Health Unit.
Medical Receptionist
Epiphany Dermatology
02.2018 - 03.2020
- Greeted and checked in an average of 50+ patients daily.
- Scheduled and confirmed appointments using electronic medical records (EMR) systems, optimizing provider calendars and reducing patient no-show rates.
- Verified insurance eligibility and obtained prior authorizations to facilitate smooth billing processes and minimize claim denials.
- Answered multi-line phone system, responding to inquiries, triaging calls, and directing messages accurately to appropriate clinical staff.
- Maintained confidential patient records in compliance with HIPAA guidelines and organizational procedures.
- Collected copays and managed the daily cash drawer.
- Supported clinical staff with patient flow management, ensuring timely rooming and appointment readiness.
- Assisted with inventory of medical and office supplies, placing orders to ensure uninterrupted clinic operations.
- Conducted patient assessments and vitals.
Education
General Education Development Degree -
Ysleta Learning Center
El Paso, TX02.2016
Skills
- Community Outreach & Engagement
- Epidemiological Interviewing
- Health Education & Promotion
- Event Planning & Coordination
- Immunization Clinic Support
- Patient Scheduling & Intake
- Electronic Medical Records (EMR)
- ImmTrac2 Vaccine Registry
- COVID-19 Response & Hotline Operations
Core Skills
- Data Collection & Reporting
- HIPAA Compliance
- Bilingual Communication (if applicable)
- Excellent Verbal and Written Communication
- Team Collaboration & Leadership
- Customer Service Excellence
- Attention to Detail
- Problem Solving
- Adaptability in High-Pressure Environments
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Outreach Specialist
El Paso Health Department, City of El Paso
08.2024 - Current
Covid-19 Operations Assistant
El Paso Fire Department, City of El Paso
11.2020 - 08.2024
Medical Receptionist
Epiphany Dermatology
02.2018 - 03.2020
General Education Development Degree -
Ysleta Learning Center
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