Jon Brackin
Folsom,PA
Summary
Network professional with expertise in troubleshooting, security implementation, and configuration management. Proven track record of enhancing system performance and delivering high-quality technical support. Strong analytical skills and ability to resolve complex network issues efficiently.
Overview
28
28
years of professional experience
Work History
Network Overlord
Evil Genius Consulting
New Castle, DE
07.2010 - Current
- Managed network infrastructure and maintained system performance across multiple locations.
- Configured and deployed network devices to ensure secure connectivity and communication.
- Monitored network traffic for security threats and implemented necessary safeguards.
- Provided technical support for users troubleshooting hardware and software issues.
- Collaborated with teams to design and implement network solutions for organizational needs.
- Conducted regular updates to maintain software integrity and system security compliance.
Network Technician
State of Delaware
Wilmington, Delaware
11.2005 - 11.2025
- Installed and configured network hardware for state agencies.
- Monitored network performance and resolved connectivity issues.
- Conducted regular maintenance on routers and switches.
- Documented network configurations and updates for reference.
- Provided training to new employees on network systems.
- Supported disaster recovery efforts through system backups and restoration procedures.
Database Operator
PFPC, Inc
Pittsburgh, Pennsylvania
11.2003 - 11.2005
- Managed daily database updates and maintenance tasks efficiently.
- Monitored data integrity and accuracy across multiple databases.
- Conducted regular backups to ensure data preservation and security.
- Documented database procedures and workflows for future reference.
- Trained new staff on database management best practices and tools.
Help Desk Technician
CSC
Newark, Delaware
05.2000 - 10.2002
- Provided technical support for hardware and software issues.
- Resolved user inquiries via phone, email, and chat.
- Conducted training sessions for users on software applications.
- Documented support processes and solutions in knowledge base.
- Monitored system performance to identify potential issues early.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Technician
Computer Aid, Inc
Wilmington, Delaware
04.1998 - 04.2000
- Installed and configured hardware and software for client systems.
- Provided technical support to users via phone, email, and in-person.
- Diagnosed and resolved computer issues effectively and efficiently.
- Assisted in training staff on new technologies and software updates.
Education
High School Diploma -
Interboro High School
Prospect Park, PA06-1989
Skills
- Network troubleshooting
- Configuration management
- Security implementation
- Device deployment
- System performance
- Technical support
Timeline
Network Overlord
Evil Genius Consulting
07.2010 - Current
Network Technician
State of Delaware
11.2005 - 11.2025
Database Operator
PFPC, Inc
11.2003 - 11.2005
Help Desk Technician
CSC
05.2000 - 10.2002
Technician
Computer Aid, Inc
04.1998 - 04.2000
High School Diploma -
Interboro High School