Jon Campbell
Holt
Summary
Dynamic Area Director with a proven track record at Whitewater Express Car Wash, enhancing operational efficiency and staff training. Proficient in business analysis and team management, driving continuous improvements and achieving EBITDA goals. Committed to delivering exceptional customer service while optimizing resource allocation and fostering a high-performance culture.
Overview
8
8
years of professional experience
Work History
Area Director
Whitewater Express Car Wash
07.2021 - 11.2025
- Oversaw operations for 8 locations, roughly 75-85 employees, ensuring consistent quality, safety, and customer experience.
- Developed training programs for staff to improve service quality and operational consistency.
- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Analyzed performance metrics to identify areas for improvement, driving continuous operational enhancements.
- Worked with teams on P&L literacy, and working towards gross profit and EBITDA goals.
Customer Service Associate
Home Depot
02.2018 - 07.2019
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers in locating products, enhancing overall shopping experience.
- Trained new associates on customer service protocols and store operations.
- Collaborated with team members to streamline checkout processes, reducing wait times.
Education
Bachelor of Arts - Philosophy
Central Michigan University
Mount Pleasant, Michigan, MI05-2021
Bachelor of Science - General Management
Central Michigan University
Mount Pleasant, Michigan, MI12-2020
Skills
- Staff training and development
- Team management
- Operations management
- Operational efficiency
- Reporting skills
- Customer service oversight
- Recruiting and Retention
- MS office
- Business analysis
Timeline
Area Director
Whitewater Express Car Wash
07.2021 - 11.2025
Customer Service Associate
Home Depot
02.2018 - 07.2019
Bachelor of Arts - Philosophy
Central Michigan University
Bachelor of Science - General Management
Central Michigan University