Jon DeLaRosa
Chiloquin,OR
Summary
Highly skilled, and reliable Rv Technician/Service Manager bringing expertise and stamina necessary to tackle any task. Very outgoing and personable; Effective at working with customers to understand and meet needs, as well as conduct thorough inspections and prepare proper paperwork. Ready to offer 22 years of experience and pursue growth-oriented positions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commercial Truck Driver
TJ Transport & Logistics LLC
01.2024 - 06.2024
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Mobile RV Technician
Self Employed
12.2022 - 01.2024
- Installed newly purchased equipment in recreational vehicles.
- Demonstrated extensive familiarity with electromechanical, electronic, pneumatic and hydraulic systems.
- Improved customer satisfaction by providing timely and efficient RV repairs and maintenance services.
- Diagnosed and resolved complex mechanical issues for enhanced vehicle performance and reliability.
- Provided specialized electrical system diagnostics and repairs, improving overall functionality of clients'' recreational vehicles.
- Enhanced customer trust by providing transparent estimates on repair costs and timeframes, leading to repeat business.
Service & Parts Manager/ Warranty Administrator
Fun Time Rv
01.2017 - 11.2022
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing targeted coaching as needed.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Ordered parts for customers, repair shops, and service departments.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Collaborated with service technicians to accurately diagnose issues and determine warrantable repairs.
- Increased workshop efficiency by streamlining processes and implementing best practices in RV servicing.
- Performed comprehensive pre-delivery inspections of new RVs, guaranteeing quality assurance for customers.
Education
GED -
Earl Warren Adult School
Susanville, CA11.1998
Skills
- Preventative Maintenance Planning
- Welding and fabrication
- Electrical systems troubleshooting
- Brake System Maintenance
- Diagnostic Equipment Usage
- Water system maintenance
- Inventory Management Abilities
- Hydraulic System Understanding
- Slide-Out Mechanism Knowledge
- Flooring Replacement Proficiency
- RV Inspection Procedures
- Solar Panel Integration
- Inverter Installation Knowledge
- Diesel Engine Proficiency
- Gasoline Engine Expertise
- Paint and Decal Application
- Appliance Installation Mastery
- Roof Repair Techniques
- Interior Remodeling Expertise
- Suspension System Familiarity
- Cabinetry Installation Expertise
- Battery System Management
- Electrical system knowledge
- Inspection skills
- Safety Compliance
- Heavy Machinery Operation
- Records Management
- Cost Estimation
Certification
- CST - Certified Service Technician
Timeline
Commercial Truck Driver
TJ Transport & Logistics LLC
01.2024 - 06.2024
Mobile RV Technician
Self Employed
12.2022 - 01.2024
Service & Parts Manager/ Warranty Administrator
Fun Time Rv
01.2017 - 11.2022
GED -
Earl Warren Adult School
- CST - Certified Service Technician
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